Carenotes vs Servelec RiO

Carenotes and Servelec RiO are both Electronic Health Record systems used in the healthcare industry. Carenotes focuses on providing comprehensive care management solutions, while Servelec RiO offers a platform for integrated patient records and workflows.

General information

Carenotes
Servelec RiO
Introduction :
Carenotes is a comprehensive Electronic Health Record system that was launched in the early 2000s and is widely used in various healthcare settings. It is known for its user-friendly interface, customizable features, and robust functionality for managing patient records efficiently. Carenotes is not open source but is highly popular due to its reliability, security measures, and seamless integration with other healthcare systems.
Introduction :
Servelec RiO is a widely used Electronic Health Record system in the NHS, known for its user-friendly interface and comprehensive functionality. Launched in 2006, it is a popular choice among healthcare providers for its ability to streamline workflows and improve patient care. Servelec RiO is particularly favored in mental health and community care settings for its tailored features and efficient data management capabilities.
Advantages :
  • Seamless integration with other healthcare systems
  • Customizable templates for various specialties
  • User-friendly interface for easy navigation
  • Robust data security measures to protect patient information
  • Streamlined workflow for improved efficiency and productivity
Advantages :
  • Seamless integration with other NHS systems
  • User-friendly interface for easy navigation
  • Customizable to meet specific needs of healthcare providers
  • Efficient data sharing and communication among healthcare professionals
  • Robust security measures to protect patient information
Disadvantages :
  • Limited customization options
  • Lack of integration with other systems
  • Steep learning curve for new users
  • Limited scalability for larger healthcare organizations
  • Potential security vulnerabilities and data breaches
Disadvantages :
  • Limited customization options
  • Lack of integration with other systems
  • Complex user interface
  • Slow response times
  • High cost compared to other EHR platforms
Manufacturer : Carenotes is manufactured by Advanced Health & Care (Advanced)
Carenotes is developed by Advanced Health & Care, a leading provider of software solutions for the healthcare industry. Advanced offers a range of EHR systems tailored to meet the specific needs of healthcare organizations.
Manufacturer : Servelec
Servelec RiO is manufactured by Servelec, a UK-based company specializing in health and social care software solutions. Servelec RiO is widely used in NHS trusts for electronic health records management.
Official website : https://www.carenotes.co.uk/


Commercial details

Carenotes
Servelec RiO
🟡 Open source : Partially.
Carenotes is partially open source, with limited access to the codebase. The platform may have some open-source components but overall does not provide full transparency in its code.
🟡 Open source : Partially.
Servelec RiO is not fully open source, but it does offer some level of access to its source code for customization and integration purposes. However, certain components may be proprietary.
⚪ Free option : Unknown.
It is unclear if there is a free option available for Carenotes. Further research or contacting the provider directly may be necessary to determine the pricing structure.
⚪ Free option : Unknown.
It is unclear if there is a free option available for Servelec RiO. Further research or contacting the provider directly may be necessary to determine this information.
⚪ Hosted : Unknown.
There may be hosted options available for Carenotes, but specific details on whether it is directly offered or through third-party vendors are unclear.
⚪ Hosted : Unknown.
It is unclear if Servelec RiO offers a hosted option. Further information may be needed to determine if this platform provides hosting services for users.
⚪ Self host : Unknown.
Self-hosting options may be available through third-party vendors, but specific details are unclear. It is recommended to inquire directly with the Carenotes provider for more information on self-hosting capabilities.
⚪ Self host : Unknown.
Servelec RiO may offer self-hosting options through third-party vendors, but specific details are unclear. This option would need to be verified directly with the company or potential vendors.


Care settings

Carenotes
Servelec RiO
⚪ General practice : Unknown.
Carenotes is not commonly mentioned in discussions about Electronic Health Record Systems in the NHS. Its usage in GP surgeries is unclear and may vary depending on specific practices.
🟢 General practice : Yes.
Servelec RiO is commonly used in GP surgeries across the NHS, offering a comprehensive electronic health record system tailored to primary care settings.
⚪ Community care : Unknown.
Carenotes is not commonly mentioned in comparison to other Electronic Health Record Systems in the NHS, making its prevalence in the community setting unclear.
🟢 Community care : Yes.
Servelec RiO is commonly used in community settings within the NHS, offering comprehensive electronic health record management for community healthcare providers. It is a well-established system in this setting.
⚪ Hospital and Acute : Unknown.
Carenotes is not commonly mentioned in comparisons of Electronic Health Record Systems in the NHS, so its usage in acute hospital systems relative to other platforms is unclear.
🟢 Hospital and Acute : Yes.
Servelec RiO is commonly used in acute hospital systems within the NHS, offering comprehensive electronic health record functionalities tailored to the needs of acute care settings.


Key features

Carenotes
Servelec RiO
🟢 Mobile version : Yes.
The EHR has a mobile version for clinicians, allowing them to access patient information and update records on-the-go. This mobile version enhances flexibility and efficiency in providing care.
🟢 Mobile version : Yes.
Servelec RiO offers a mobile version for clinicians, allowing them to access the EHR system on-the-go for increased flexibility and efficiency in patient care. The mobile version is web-based.
🟢 Referral management : Yes.
The EHR includes referral management features to streamline the process of referring patients to specialists or other healthcare providers, improving coordination of care and communication between providers.
🟢 Referral management : Yes.
Servelec RiO offers robust referral management features, allowing healthcare providers to efficiently track and manage patient referrals within the system, streamlining the process and improving coordination of care.
⚪ Waiting list management : Unknown.
The presence of waiting list management features in this EHR is not specified. Further clarification or demonstration may be needed to determine its capabilities in this area.
🟢 Waiting list management : Yes.
Servelec RiO offers waiting list management features to help healthcare providers efficiently track and manage patient waiting times for appointments and procedures, improving overall patient care and workflow.
🟢 Booking management : Yes.
The EHR has booking management features that allow for easy scheduling and management of patient appointments, helping streamline the booking process and improve overall efficiency.
⚪ Booking management : Unknown.
Servelec RiO's booking management features are not clearly specified. Further information or clarification is needed to determine if this EHR includes booking management capabilities.
🟢 Document management : Yes.
Carenotes EHR offers robust document management features, allowing users to efficiently store, organize, and access patient records, reports, and other important documents within the system.
🟢 Document management : Yes.
Servelec RiO offers robust document management features, allowing users to efficiently store, organize, and access patient records and other relevant documents within the EHR system.
🟢 Decision support : Yes.
Carenotes EHR includes a clinical decision support feature, providing healthcare professionals with real-time guidance and recommendations based on patient data and best practices to enhance clinical decision-making.
🟢 Decision support : Yes.
Servelec RiO offers clinical decision support features to assist healthcare professionals in making informed decisions about patient care, improving efficiency and patient outcomes.
🟢 Lab results : Yes.
Lab results can be easily accessed and managed within the EHR system, providing healthcare providers with crucial information for patient care and treatment decisions. This feature enhances efficiency and accuracy in healthcare delivery.
🟢 Lab results : Yes.
Servelec RiO supports lab results integration, allowing healthcare providers to easily access and view patient laboratory test results within the EHR system, either manually or via an API.
🟢 Imaging : Yes.
Carenotes supports imaging and radiography results integration, allowing for seamless access to these important diagnostic tools within the EHR system, either manually or via an API.
🟢 Imaging : Yes.
Servelec RiO supports imaging and radiography results, allowing for seamless integration of these important diagnostic tools within the EHR system, enhancing overall patient care and treatment planning.
🟢 Billing : Yes.
The EHR includes a billing/invoicing feature, allowing for streamlined financial management within the system. This can help practices efficiently handle payments and invoicing processes.
⚪ Billing : Unknown.
Servelec RiO's billing/invoicing feature availability is unclear. Further information or direct inquiry with the provider may be necessary to determine if this functionality is included in the EHR system.


API / data sharing

Carenotes
Servelec RiO
🟢 Patient portal : Yes.
The EHR system has a patient portal, allowing patients to access their health information, communicate with healthcare providers, and schedule appointments online for improved patient engagement and convenience.
⚪ Patient portal : Unknown.
Servelec RiO's patient portal availability is not clearly specified. Further inquiry or direct consultation with the provider is recommended for accurate information.
⚪ Patient app : Unknown.
The availability of a native patient app for Carenotes is unclear. Further investigation is needed to determine if this feature is offered by the EHR system.
⚪ Patient app : Unknown.
Servelec RiO's availability of a native patient app for Android/iOS is not specified. Further information or confirmation from the provider may be needed for a definitive answer.
⚪ Has API : Unknown.
There is no clear information available regarding the presence of an API for Carenotes. Further research or direct inquiry with the platform may be necessary to confirm.
⚪ Has API : Unknown.
The availability of an API for Servelec RiO is unclear. Further investigation or direct inquiry with the provider may be necessary to determine if this feature is supported.
⚪ FHIR API : Unknown.
Carenotes' FHIR compliance status is currently unknown. Further investigation or confirmation from the provider is recommended for accurate comparison with other EHR systems in the NHS.
⚪ FHIR API : Unknown.
Servelec RiO's API compliance with FHIR standards is currently unknown. Further investigation or confirmation from the provider may be needed to determine its level of compliance.
🟢 API Documentation : Yes.
Public technical API documentation is available for Carenotes, providing developers with detailed information on how to integrate and interact with the system's functionality.
⚪ API Documentation : Unknown.
There is no clear information available regarding public technical API documentation for Servelec RiO, making it difficult to compare with other platforms in this aspect.
🟢 Right of access support : Yes.
The system has facilities to support right of access requests, ensuring that users can easily access their personal health information in compliance with data protection regulations.
🟢 Right of access support : Yes.
Servelec RiO has facilities to support right of access requests, allowing users to easily access and manage patient data in compliance with data protection regulations.


When choosing between Carenotes and Servelec RiO, consider the specific needs of your healthcare organization. Carenotes may be more suitable for those looking for robust care management capabilities, while Servelec RiO offers a comprehensive solution for integrated patient records and workflows. Ultimately, the right choice depends on the specific requirements and goals of your healthcare organization.