EMIS Web vs iSoft (CSC) Patient Administration System (PAS)

EMIS Web and iSoft (CSC) Patient Administration System (PAS) are both widely used electronic health record systems in the NHS. EMIS Web is known for its user-friendly interface and comprehensive functionality, while iSoft PAS is recognized for its robust patient administration capabilities and integration with other healthcare systems.

General information

EMIS Web
iSoft (CSC) Patient Administration System (PAS)
Introduction :
EMIS Web is a widely used Electronic Health Record system in the NHS, known for its user-friendly interface and comprehensive functionality. Launched in the early 2000s, EMIS Web is popular among healthcare providers for its ability to streamline workflows, improve patient care, and enhance communication between healthcare professionals. It is particularly favored in primary care settings for its ease of use and integration with other healthcare systems.
Introduction :
The iSoft (CSC) Patient Administration System (PAS) is a widely used EHR system in the NHS, known for its user-friendly interface and comprehensive patient management capabilities. Launched in the early 2000s, it has gained popularity for its seamless integration with other healthcare systems and its ability to streamline administrative processes in various healthcare settings. While not open source, iSoft PAS is favored for its reliability and efficiency in managing patient data across different healthcare facilities.
Advantages :
  • User-friendly interface for easy navigation and data input.
  • Integration with other healthcare systems for seamless information sharing.
  • Customizable templates and workflows to suit individual practice needs.
  • Comprehensive patient records with detailed clinical information.
  • Secure data storage and compliance with NHS data protection regulations.
Advantages :
  • Seamless integration with other healthcare systems
  • Customizable to meet specific hospital needs
  • User-friendly interface for easy navigation
  • Robust reporting and analytics capabilities
  • Secure patient data protection and compliance with regulations
Disadvantages :
  • Limited interoperability with other EHR systems
  • Steep learning curve for new users
  • Lack of customization options for individual practices
  • Slow customer support response times
  • Potential for system downtime affecting patient care
Disadvantages :
  • Limited customization options compared to other platforms
  • Lack of interoperability with other systems
  • Steep learning curve for users
  • Limited reporting and analytics capabilities
  • Higher cost compared to other PAS platforms
Manufacturer : EMIS Web is manufactured by EMIS Health.
EMIS Health is a leading healthcare technology provider in the UK, specializing in electronic health record systems. EMIS Web is one of their flagship products used widely in the NHS.
Manufacturer : CSC
The iSoft Patient Administration System (PAS) is manufactured by CSC, a global leader in IT services and solutions. CSC provides a range of healthcare technology products and services.
Official website : https://www.emishealth.com/
Official website : https://www.isoft.com/


Commercial details

EMIS Web
iSoft (CSC) Patient Administration System (PAS)
🔴 Open source : No.
EMIS Web is not an open source platform. The code is not publicly available for viewing or modification. It is a proprietary software developed by EMIS Health for use in healthcare settings.
⚪ Open source : Unknown.
The iSoft (CSC) Patient Administration System (PAS) platform's open source status is unclear, as information about the code language and level of openness is not readily available for comparison.
⚪ Free option : Unknown.
It is unclear if there is a free option for EMIS Web. Further research or contacting the provider directly may be necessary to determine if any free options or limited features are available.
⚪ Free option : Unknown.
It is unclear if there is a free option for iSoft (CSC) Patient Administration System. Further research is needed to determine if there are any hosted options with limited features available.
⚪ Hosted : Unknown.
There may be hosted options available for EMIS Web, but specific details on whether it is directly offered by the provider or through third-party vendors are unclear.
⚪ Hosted : Unknown.
It is unclear if iSoft (CSC) PAS offers a hosted option for their Patient Administration System. Further research or direct inquiry with the provider may be necessary to determine availability.
⚪ Self host : Unknown.
There may be options for self-hosting through third-party vendors, but specific details are unclear. Further research or direct inquiry with EMIS Web may be necessary for confirmation.
⚪ Self host : Unknown.
There may be options for self-hosting through third-party vendors, but specific details on self-hosting capabilities within the iSoft (CSC) PAS system are unclear.


Care settings

EMIS Web
iSoft (CSC) Patient Administration System (PAS)
🟢 General practice : Yes.
EMIS Web is commonly used in GP surgeries across the NHS, offering a range of functionalities tailored to primary care settings. It is a well-established system with a strong presence in general practice.
⚪ General practice : Unknown.
The iSoft (CSC) Patient Administration System (PAS) is primarily used in hospital settings rather than general practice (GP surgeries). Its usage in GP surgeries is not well-documented for comparison.
🟢 Community care : Yes.
EMIS Web is commonly used in the community setting for managing patient records, appointments, and prescriptions. It is a widely adopted system among GP practices and community healthcare providers.
⚪ Community care : Unknown.
The iSoft (CSC) Patient Administration System (PAS) is not commonly associated with community settings in comparison to other Electronic Health Record Systems in the NHS. Further research is needed for a definitive answer.
⚪ Hospital and Acute : Unknown.
EMIS Web is primarily used in primary care settings, and its usage in acute hospital systems is not well-documented. Further research or confirmation from specific hospitals is needed to determine its prevalence in acute care settings.
🟢 Hospital and Acute : Yes.
iSoft (CSC) Patient Administration System (PAS) is commonly used in acute hospital systems, providing comprehensive patient administration functionalities tailored for hospital settings.


Key features

EMIS Web
iSoft (CSC) Patient Administration System (PAS)
🟢 Mobile version : Yes.
EMIS Web does have a mobile version for clinicians, allowing them to access patient information and manage their tasks on-the-go. This mobile version enhances flexibility and efficiency in healthcare delivery.
🟢 Mobile version : Yes.
iSoft (CSC) PAS does have a mobile version for clinicians, allowing them to access patient information on-the-go. This mobile version provides flexibility and convenience for healthcare professionals.
🟢 Referral management : Yes.
EMIS Web offers robust referral management features, allowing healthcare providers to efficiently manage and track patient referrals within the system, enhancing coordination of care and communication between providers.
⚪ Referral management : Unknown.
The presence of referral management features in the iSoft (CSC) Patient Administration System (PAS) is unclear compared to other EHR systems in the NHS. Further investigation is needed for confirmation.
🟢 Waiting list management : Yes.
EMIS Web offers waiting list management features to help healthcare providers efficiently manage patient queues and appointments, improving overall workflow and patient satisfaction.
⚪ Waiting list management : Unknown.
The presence of waiting list management features in the iSoft (CSC) Patient Administration System (PAS) is unclear compared to other EHR systems in the NHS. Further investigation is needed for confirmation.
🟢 Booking management : Yes.
EMIS Web offers booking management features to help healthcare providers efficiently schedule appointments and manage patient bookings within the EHR system, enhancing overall workflow and organization.
🟢 Booking management : Yes.
The iSoft (CSC) Patient Administration System (PAS) includes booking management features to help healthcare providers efficiently schedule appointments and manage patient bookings within the system.
🟢 Document management : Yes.
EMIS Web offers robust document management features, allowing users to securely store and organize patient records, test results, and other important documents within the EHR system.
🟢 Document management : Yes.
The iSoft (CSC) Patient Administration System (PAS) includes document management features, allowing for the storage and organization of patient records and other important documents within the EHR system.
🟢 Decision support : Yes.
EMIS Web does offer clinical decision support features, providing healthcare professionals with real-time guidance and alerts to improve patient care and safety within the system.
🟢 Decision support : Yes.
The iSoft (CSC) Patient Administration System (PAS) includes clinical decision support features to assist healthcare providers in making informed decisions and improving patient care outcomes.
🟢 Lab results : Yes.
EMIS Web supports lab results, allowing users to view and manage laboratory test results within the EHR system either manually or via an API integration for seamless data retrieval.
🟢 Lab results : Yes.
The iSoft (CSC) Patient Administration System (PAS) supports lab results, allowing healthcare providers to access and view patient laboratory test results either manually or via an API integration.
🟢 Imaging : Yes.
EMIS Web supports imaging and radiography results, allowing users to view and manage these results within the EHR system, either manually or via an API integration with imaging systems.
🟢 Imaging : Yes.
The iSoft (CSC) Patient Administration System (PAS) supports imaging and radiography results, allowing healthcare providers to access and manage these important diagnostic images either manually or via an API.
🟢 Billing : Yes.
EMIS Web does have a billing/invoicing feature, allowing users to generate invoices for services provided. This feature streamlines the billing process and helps with financial management within the system.
🟢 Billing : Yes.
The iSoft (CSC) Patient Administration System (PAS) includes a billing/invoicing feature, allowing healthcare providers to efficiently manage financial transactions related to patient care within the EHR system.


API / data sharing

EMIS Web
iSoft (CSC) Patient Administration System (PAS)
🟢 Patient portal : Yes.
EMIS Web offers a patient portal, allowing patients to access their health records, book appointments, and communicate with healthcare providers online, enhancing patient engagement and convenience.
⚪ Patient portal : Unknown.
The presence of a patient portal in the iSoft (CSC) Patient Administration System is not clearly specified. Further investigation is needed to determine if this feature is available.
⚪ Patient app : Unknown.
It is unclear whether EMIS Web has a native patient app for Android or iOS. Further research or contacting the provider directly may be necessary to confirm this information.
⚪ Patient app : Unknown.
It is unclear whether iSoft (CSC) Patient Administration System (PAS) has a native patient app for Android or iOS. Further investigation is needed to confirm this information.
🟢 Has API : Yes.
EMIS Web does have an API, allowing for integration with other systems and the development of custom applications to enhance functionality and interoperability.
⚪ Has API : Unknown.
The availability of an API for the iSoft (CSC) Patient Administration System (PAS) is currently unclear in comparison to other Electronic Health Record Systems in the NHS.
⚪ FHIR API : Unknown.
EMIS Web's API compliance with FHIR standards is not clearly stated. Further investigation or direct inquiry with the provider may be needed to determine its FHIR compliance.
⚪ FHIR API : Unknown.
The FHIR compliance status of iSoft (CSC) Patient Administration System (PAS) is currently unknown. Further investigation or confirmation from the vendor is needed for a definitive answer.
⚪ API Documentation : Unknown.
There is no clear indication of public technical API documentation available for EMIS Web. Further investigation is needed to determine the accessibility of this information.
⚪ API Documentation : Unknown.
There is no clear information available regarding public technical API documentation for the iSoft (CSC) Patient Administration System (PAS) in comparison to other EHR systems.
🟢 Right of access support : Yes.
EMIS Web does have facilities to support right of access requests, allowing users to easily access their personal health information in compliance with data protection regulations.
⚪ Right of access support : Unknown.
It is unclear if the iSoft (CSC) Patient Administration System (PAS) has facilities to support right of access requests. Further clarification may be needed for comparison purposes.


When choosing between EMIS Web and iSoft PAS, healthcare providers should consider their specific needs and priorities. EMIS Web may be more suitable for practices looking for a user-friendly system with a wide range of features, while iSoft PAS could be a better fit for organizations focused on efficient patient administration and system integration. Ultimately, the right choice depends on the individual requirements and goals of the healthcare provider.