EMIS Web vs iSoft Synergy

EMIS Web and iSoft Synergy are both popular Electronic Health Record systems used in the NHS. EMIS Web is known for its user-friendly interface and comprehensive features, while iSoft Synergy is praised for its interoperability and integration capabilities.

General information

EMIS Web
iSoft Synergy
Introduction :
EMIS Web is a widely used Electronic Health Record system in the NHS, known for its user-friendly interface and comprehensive functionality. Launched in the early 2000s, EMIS Web is popular among healthcare providers for its ability to streamline workflows, improve patient care, and enhance communication between healthcare professionals. It is particularly favored in primary care settings for its ease of use and integration with other healthcare systems.
Introduction :
iSoft Synergy is a comprehensive Electronic Health Record system that has been in the market for several years, offering a user-friendly interface and robust features. It is not open source but is highly popular in healthcare settings for its efficiency in managing patient records, scheduling appointments, and facilitating communication among healthcare providers. iSoft Synergy is known for its seamless integration with other healthcare systems, making it a top choice for healthcare organizations.
Advantages :
  • User-friendly interface for easy navigation and data input.
  • Integration with other healthcare systems for seamless information sharing.
  • Customizable templates and workflows to suit individual practice needs.
  • Comprehensive patient records with detailed clinical information.
  • Secure data storage and compliance with NHS data protection regulations.
Advantages :
  • Seamless integration with existing systems
  • User-friendly interface for easy navigation
  • Customizable to fit specific healthcare needs
  • Robust security measures to protect patient data
  • Comprehensive reporting and analytics capabilities
Disadvantages :
  • Limited interoperability with other EHR systems
  • Steep learning curve for new users
  • Lack of customization options for individual practices
  • Slow customer support response times
  • Potential for system downtime affecting patient care
Disadvantages :
  • Limited customization options
  • High cost for implementation and maintenance
  • Steep learning curve for users
  • Lack of integration with other systems
  • Limited scalability for growing healthcare organizations
Manufacturer : EMIS Web is manufactured by EMIS Health.
EMIS Health is a leading healthcare technology provider in the UK, specializing in electronic health record systems. EMIS Web is one of their flagship products used widely in the NHS.
Manufacturer : iSoft Synergy EHR is manufactured by DXC Technology.
DXC Technology is a global IT services company that provides the iSoft Synergy EHR system. It is known for its comprehensive healthcare solutions and integration capabilities.
Official website : https://www.emishealth.com/


Commercial details

EMIS Web
iSoft Synergy
🔴 Open source : No.
EMIS Web is not an open source platform. The code is not publicly available for viewing or modification. It is a proprietary software developed by EMIS Health for use in healthcare settings.
🟡 Open source : Partially.
iSoft Synergy is partially open source, with certain components available for customization and development. The platform allows for some level of flexibility and integration with other systems.
⚪ Free option : Unknown.
It is unclear if there is a free option for EMIS Web. Further research or contacting the provider directly may be necessary to determine if any free options or limited features are available.
⚪ Free option : Unknown.
It is unclear if iSoft Synergy offers a free option. Further research is needed to determine if there is a hosted option with limited features available for users.
⚪ Hosted : Unknown.
There may be hosted options available for EMIS Web, but specific details on whether it is directly offered by the provider or through third-party vendors are unclear.
⚪ Hosted : Unknown.
It is unclear if iSoft Synergy offers a hosted option. Customers may need to inquire directly with the company or explore third-party vendors for hosting services.
⚪ Self host : Unknown.
There may be options for self-hosting through third-party vendors, but specific details are unclear. Further research or direct inquiry with EMIS Web may be necessary for confirmation.
⚪ Self host : Unknown.
iSoft Synergy may offer self-hosting options through third-party vendors, but specific details are unclear. It is recommended to inquire directly with the company for more information on self-hosting capabilities.


Care settings

EMIS Web
iSoft Synergy
🟢 General practice : Yes.
EMIS Web is commonly used in GP surgeries across the NHS, offering a range of functionalities tailored to primary care settings. It is a well-established system with a strong presence in general practice.
⚪ General practice : Unknown.
iSoft Synergy's usage in GP surgeries is not well-documented compared to other EHR systems like EMIS, TPP, Epic, and Cerner. Further research is needed to determine its prevalence in general practice settings.
🟢 Community care : Yes.
EMIS Web is commonly used in the community setting for managing patient records, appointments, and prescriptions. It is a widely adopted system among GP practices and community healthcare providers.
⚪ Community care : Unknown.
iSoft Synergy's usage in the community setting is not well-documented compared to other Electronic Health Record Systems in the NHS. Further research is needed to determine its prevalence and effectiveness in this context.
⚪ Hospital and Acute : Unknown.
EMIS Web is primarily used in primary care settings, and its usage in acute hospital systems is not well-documented. Further research or confirmation from specific hospitals is needed to determine its prevalence in acute care settings.
⚪ Hospital and Acute : Unknown.
iSoft Synergy's usage in acute hospital systems is not well-documented in comparison to other EHR platforms like EMIS, TPP, Epic, and Cerner within the NHS. Further research is needed for a comprehensive comparison.


Key features

EMIS Web
iSoft Synergy
🟢 Mobile version : Yes.
EMIS Web does have a mobile version for clinicians, allowing them to access patient information and manage their tasks on-the-go. This mobile version enhances flexibility and efficiency in healthcare delivery.
🟢 Mobile version : Yes.
iSoft Synergy offers a mobile version for clinicians, allowing them to access the EHR system on-the-go for enhanced flexibility and efficiency in patient care. The mobile version is web-based.
🟢 Referral management : Yes.
EMIS Web offers robust referral management features, allowing healthcare providers to efficiently manage and track patient referrals within the system, enhancing coordination of care and communication between providers.
🟢 Referral management : Yes.
iSoft Synergy offers robust referral management features, allowing healthcare providers to efficiently track and manage patient referrals within the system, enhancing coordination of care and communication between providers.
🟢 Waiting list management : Yes.
EMIS Web offers waiting list management features to help healthcare providers efficiently manage patient queues and appointments, improving overall workflow and patient satisfaction.
⚪ Waiting list management : Unknown.
The waiting list management features of iSoft Synergy are not clearly specified in comparison to other EHR systems in the NHS. Further information is needed to determine its capabilities in this area.
🟢 Booking management : Yes.
EMIS Web offers booking management features to help healthcare providers efficiently schedule appointments and manage patient bookings within the EHR system, enhancing overall workflow and organization.
🟢 Booking management : Yes.
iSoft Synergy offers booking management features to streamline appointment scheduling and improve overall practice efficiency, enhancing patient experience and reducing administrative burden.
🟢 Document management : Yes.
EMIS Web offers robust document management features, allowing users to securely store and organize patient records, test results, and other important documents within the EHR system.
🟢 Document management : Yes.
iSoft Synergy includes robust document management features that allow for efficient storage, retrieval, and organization of patient records and other important documents within the EHR system.
🟢 Decision support : Yes.
EMIS Web does offer clinical decision support features, providing healthcare professionals with real-time guidance and alerts to improve patient care and safety within the system.
🟢 Decision support : Yes.
iSoft Synergy offers a clinical decision support feature, providing healthcare professionals with real-time guidance and recommendations to enhance patient care and treatment decisions.
🟢 Lab results : Yes.
EMIS Web supports lab results, allowing users to view and manage laboratory test results within the EHR system either manually or via an API integration for seamless data retrieval.
🟢 Lab results : Yes.
iSoft Synergy supports lab results integration, allowing users to view and manage lab test results directly within the EHR system. This can be done manually or via an API for seamless data transfer.
🟢 Imaging : Yes.
EMIS Web supports imaging and radiography results, allowing users to view and manage these results within the EHR system, either manually or via an API integration with imaging systems.
🟢 Imaging : Yes.
iSoft Synergy supports imaging and radiography results integration, allowing users to view and manage these diagnostic images within the EHR system, either manually or via an API.
🟢 Billing : Yes.
EMIS Web does have a billing/invoicing feature, allowing users to generate invoices for services provided. This feature streamlines the billing process and helps with financial management within the system.
⚪ Billing : Unknown.
The billing/invoicing feature availability in iSoft Synergy is unclear and requires further investigation. It is recommended to reach out to the provider directly for more information on this functionality.


API / data sharing

EMIS Web
iSoft Synergy
🟢 Patient portal : Yes.
EMIS Web offers a patient portal, allowing patients to access their health records, book appointments, and communicate with healthcare providers online, enhancing patient engagement and convenience.
🟢 Patient portal : Yes.
iSoft Synergy offers a patient portal feature, allowing patients to securely access their health information, communicate with healthcare providers, and schedule appointments online for improved patient engagement and convenience.
⚪ Patient app : Unknown.
It is unclear whether EMIS Web has a native patient app for Android or iOS. Further research or contacting the provider directly may be necessary to confirm this information.
⚪ Patient app : Unknown.
iSoft Synergy's native patient app availability is not specified. Further information or clarification is needed to determine if it offers an app for Android or iOS devices.
🟢 Has API : Yes.
EMIS Web does have an API, allowing for integration with other systems and the development of custom applications to enhance functionality and interoperability.
⚪ Has API : Unknown.
The availability of an API for iSoft Synergy is currently unclear and requires further investigation to determine its presence and functionality compared to other platforms.
⚪ FHIR API : Unknown.
EMIS Web's API compliance with FHIR standards is not clearly stated. Further investigation or direct inquiry with the provider may be needed to determine its FHIR compliance.
⚪ FHIR API : Unknown.
iSoft Synergy's compliance with the FHIR standard is not clearly stated or documented. Further investigation or direct inquiry with the vendor is recommended for accurate information.
⚪ API Documentation : Unknown.
There is no clear indication of public technical API documentation available for EMIS Web. Further investigation is needed to determine the accessibility of this information.
⚪ API Documentation : Unknown.
There is no clear information available regarding the presence of public technical API documentation for iSoft Synergy. Further research or direct inquiry may be necessary to confirm this.
🟢 Right of access support : Yes.
EMIS Web does have facilities to support right of access requests, allowing users to easily access their personal health information in compliance with data protection regulations.
🟢 Right of access support : Yes.
The system has robust facilities to support right of access requests, ensuring compliance with data protection regulations and enabling users to easily access their information.


When choosing between EMIS Web and iSoft Synergy, it ultimately comes down to the specific needs and priorities of the healthcare organization. EMIS Web may be preferred for its ease of use, while iSoft Synergy could be the better choice for those focusing on interoperability. Both systems have their strengths, so it’s important to carefully evaluate which one aligns best with the organization’s goals and requirements.