InterSystems TrakCare vs iSoft (CSC) Patient Administration System (PAS)

InterSystems TrakCare and iSoft (CSC) Patient Administration System (PAS) are both popular choices for managing patient administration in healthcare settings. TrakCare offers a comprehensive solution with integrated modules for various healthcare functions, while iSoft PAS focuses on streamlining patient management processes.

General information

InterSystems TrakCare
iSoft (CSC) Patient Administration System (PAS)
Introduction :
InterSystems TrakCare is a comprehensive electronic health record system that has been widely adopted in healthcare settings around the world. Launched in the early 1990s, TrakCare offers a user-friendly interface, robust functionality, and seamless integration with other healthcare systems. Its popularity stems from its ability to streamline workflows, improve patient care, and enhance clinical decision-making. TrakCare is particularly well-suited for large healthcare organizations and hospitals looking for a scalable and efficient EHR solution.
Introduction :
The iSoft (CSC) Patient Administration System (PAS) is a widely used EHR system in the NHS, known for its user-friendly interface and comprehensive patient management capabilities. Launched in the early 2000s, it has gained popularity for its seamless integration with other healthcare systems and its ability to streamline administrative processes in various healthcare settings. While not open source, iSoft PAS is favored for its reliability and efficiency in managing patient data across different healthcare facilities.
Advantages :
  • User-friendly interface for easy navigation and efficient workflow processes.
  • Comprehensive patient data management for accurate and timely information access.
  • Customizable to meet specific healthcare organization needs and workflows.
  • Integration with other healthcare systems for seamless data exchange.
  • Scalable to accommodate growth and changing healthcare demands.
Advantages :
  • Seamless integration with other healthcare systems
  • Customizable to meet specific hospital needs
  • User-friendly interface for easy navigation
  • Robust reporting and analytics capabilities
  • Secure patient data protection and compliance with regulations
Disadvantages :
  • Limited interoperability with other systems
  • Steep learning curve for users
  • High cost of implementation and maintenance
  • Lack of customization options
  • Limited support for third-party integrations
Disadvantages :
  • Limited customization options compared to other platforms
  • Lack of interoperability with other systems
  • Steep learning curve for users
  • Limited reporting and analytics capabilities
  • Higher cost compared to other PAS platforms
Manufacturer : InterSystems
InterSystems is the manufacturer of TrakCare, an electronic health record system known for its interoperability and comprehensive functionality. It is a popular choice in healthcare settings worldwide.
Manufacturer : CSC
The iSoft Patient Administration System (PAS) is manufactured by CSC, a global leader in IT services and solutions. CSC provides a range of healthcare technology products and services.
Official website : https://www.isoft.com/


Commercial details

InterSystems TrakCare
iSoft (CSC) Patient Administration System (PAS)
⚪ Open source : Unknown.
The platform's open-source status is unclear. It is recommended to further investigate the availability of the source code and licensing terms for a comprehensive comparison with other EHR systems.
⚪ Open source : Unknown.
The iSoft (CSC) Patient Administration System (PAS) platform's open source status is unclear, as information about the code language and level of openness is not readily available for comparison.
⚪ Free option : Unknown.
It is unclear if there is a free option for InterSystems TrakCare. Further research or contacting the provider directly may be necessary to determine if there are any hosted or limited feature options available.
⚪ Free option : Unknown.
It is unclear if there is a free option for iSoft (CSC) Patient Administration System. Further research is needed to determine if there are any hosted options with limited features available.
⚪ Hosted : Unknown.
The availability of a hosted option for InterSystems TrakCare is unclear. Further research or contacting the vendor directly may be necessary to determine if this option is offered.
⚪ Hosted : Unknown.
It is unclear if iSoft (CSC) PAS offers a hosted option for their Patient Administration System. Further research or direct inquiry with the provider may be necessary to determine availability.
⚪ Self host : Unknown.
There may be options for self-hosting through third-party vendors, but specific details on self-hosting options for InterSystems TrakCare are unclear in comparison to other platforms.
⚪ Self host : Unknown.
There may be options for self-hosting through third-party vendors, but specific details on self-hosting capabilities within the iSoft (CSC) PAS system are unclear.


Care settings

InterSystems TrakCare
iSoft (CSC) Patient Administration System (PAS)
⚪ General practice : Unknown.
InterSystems TrakCare is primarily used in hospitals and healthcare systems rather than in general practice settings. Its use in GP surgeries is not well-documented for comparison purposes.
⚪ General practice : Unknown.
The iSoft (CSC) Patient Administration System (PAS) is primarily used in hospital settings rather than general practice (GP surgeries). Its usage in GP surgeries is not well-documented for comparison.
⚪ Community care : Unknown.
TrakCare is primarily used in hospital settings, and its use in community settings may vary. Further research is needed to determine its prevalence in the community setting compared to other EHR systems.
⚪ Community care : Unknown.
The iSoft (CSC) Patient Administration System (PAS) is not commonly associated with community settings in comparison to other Electronic Health Record Systems in the NHS. Further research is needed for a definitive answer.
🟢 Hospital and Acute : Yes.
InterSystems TrakCare is commonly used in acute hospital systems, offering comprehensive electronic health record solutions tailored to the specific needs of acute care settings.
🟢 Hospital and Acute : Yes.
iSoft (CSC) Patient Administration System (PAS) is commonly used in acute hospital systems, providing comprehensive patient administration functionalities tailored for hospital settings.


Key features

InterSystems TrakCare
iSoft (CSC) Patient Administration System (PAS)
🟢 Mobile version : Yes.
TrakCare offers a mobile version for clinicians, allowing them to access patient information and manage tasks on-the-go. The mobile version enhances flexibility and efficiency in providing care.
🟢 Mobile version : Yes.
iSoft (CSC) PAS does have a mobile version for clinicians, allowing them to access patient information on-the-go. This mobile version provides flexibility and convenience for healthcare professionals.
🟢 Referral management : Yes.
InterSystems TrakCare offers robust referral management features to streamline the process of referring patients to specialists or other healthcare providers, improving coordination of care and communication among healthcare teams.
⚪ Referral management : Unknown.
The presence of referral management features in the iSoft (CSC) Patient Administration System (PAS) is unclear compared to other EHR systems in the NHS. Further investigation is needed for confirmation.
⚪ Waiting list management : Unknown.
There is limited information available on whether InterSystems TrakCare includes waiting list management features. Further research or contacting the vendor may be necessary for clarification.
⚪ Waiting list management : Unknown.
The presence of waiting list management features in the iSoft (CSC) Patient Administration System (PAS) is unclear compared to other EHR systems in the NHS. Further investigation is needed for confirmation.
⚪ Booking management : Unknown.
TrakCare's booking management features are not clearly specified. Further information or a demo may be needed to determine the extent of its capabilities in this area.
🟢 Booking management : Yes.
The iSoft (CSC) Patient Administration System (PAS) includes booking management features to help healthcare providers efficiently schedule appointments and manage patient bookings within the system.
🟢 Document management : Yes.
InterSystems TrakCare offers robust document management features, allowing users to efficiently store, organize, and access patient records and other important documents within the EHR system.
🟢 Document management : Yes.
The iSoft (CSC) Patient Administration System (PAS) includes document management features, allowing for the storage and organization of patient records and other important documents within the EHR system.
🟢 Decision support : Yes.
InterSystems TrakCare offers robust clinical decision support features to assist healthcare providers in making informed decisions and improving patient care outcomes.
🟢 Decision support : Yes.
The iSoft (CSC) Patient Administration System (PAS) includes clinical decision support features to assist healthcare providers in making informed decisions and improving patient care outcomes.
🟢 Lab results : Yes.
InterSystems TrakCare supports lab results, allowing for the integration and display of laboratory data within the EHR system, either manually or via an API for seamless access and analysis.
🟢 Lab results : Yes.
The iSoft (CSC) Patient Administration System (PAS) supports lab results, allowing healthcare providers to access and view patient laboratory test results either manually or via an API integration.
🟢 Imaging : Yes.
InterSystems TrakCare supports imaging and radiography results, allowing for seamless integration of these diagnostic images into the patient's electronic health record, either manually or via an API.
🟢 Imaging : Yes.
The iSoft (CSC) Patient Administration System (PAS) supports imaging and radiography results, allowing healthcare providers to access and manage these important diagnostic images either manually or via an API.
🟢 Billing : Yes.
InterSystems TrakCare includes a billing/invoicing feature, allowing healthcare facilities to manage financial transactions seamlessly within the EHR system. This feature streamlines the billing process and ensures accurate invoicing for services provided.
🟢 Billing : Yes.
The iSoft (CSC) Patient Administration System (PAS) includes a billing/invoicing feature, allowing healthcare providers to efficiently manage financial transactions related to patient care within the EHR system.


API / data sharing

InterSystems TrakCare
iSoft (CSC) Patient Administration System (PAS)
🟢 Patient portal : Yes.
InterSystems TrakCare offers a patient portal, providing patients with access to their health information, appointment scheduling, and communication with healthcare providers for improved engagement and care coordination.
⚪ Patient portal : Unknown.
The presence of a patient portal in the iSoft (CSC) Patient Administration System is not clearly specified. Further investigation is needed to determine if this feature is available.
⚪ Patient app : Unknown.
InterSystems TrakCare's availability of a native patient app for Android and iOS is not clearly specified. Further investigation or inquiry may be needed to determine this feature.
⚪ Patient app : Unknown.
It is unclear whether iSoft (CSC) Patient Administration System (PAS) has a native patient app for Android or iOS. Further investigation is needed to confirm this information.
🟢 Has API : Yes.
InterSystems TrakCare does have an API, allowing for integration with other systems and enabling developers to build custom applications and interfaces for enhanced functionality and interoperability.
⚪ Has API : Unknown.
The availability of an API for the iSoft (CSC) Patient Administration System (PAS) is currently unclear in comparison to other Electronic Health Record Systems in the NHS.
⚪ FHIR API : Unknown.
InterSystems TrakCare's API compliance with FHIR standards is currently unknown in comparison to other EHR systems in the NHS. Further research or clarification is needed for a definitive answer.
⚪ FHIR API : Unknown.
The FHIR compliance status of iSoft (CSC) Patient Administration System (PAS) is currently unknown. Further investigation or confirmation from the vendor is needed for a definitive answer.
⚪ API Documentation : Unknown.
The availability of public technical API documentation for InterSystems TrakCare is unclear. Further investigation is needed to determine if such documentation exists for comparison with other EHR systems.
⚪ API Documentation : Unknown.
There is no clear information available regarding public technical API documentation for the iSoft (CSC) Patient Administration System (PAS) in comparison to other EHR systems.
⚪ Right of access support : Unknown.
The availability of facilities to support right of access requests in InterSystems TrakCare is not clearly specified or documented for comparison with other EHR systems.
⚪ Right of access support : Unknown.
It is unclear if the iSoft (CSC) Patient Administration System (PAS) has facilities to support right of access requests. Further clarification may be needed for comparison purposes.


When choosing between InterSystems TrakCare and iSoft PAS, consider the specific needs of your healthcare organization. TrakCare’s all-in-one approach may be suitable for larger facilities looking for a robust system, while iSoft PAS could be a more cost-effective option for smaller practices. Ultimately, the right choice depends on the scale and requirements of your healthcare operations.