iSoft (CSC) Patient Administration System (PAS) vs Servelec RiO

When comparing iSoft (CSC) Patient Administration System (PAS) and Servelec RiO, both systems offer comprehensive patient administration functionalities for healthcare organizations. iSoft PAS, now part of CSC, provides a robust platform for managing patient records and appointments. On the other hand, Servelec RiO offers a user-friendly interface and seamless integration with other healthcare systems.

General information

iSoft (CSC) Patient Administration System (PAS)
Servelec RiO
Introduction :
The iSoft (CSC) Patient Administration System (PAS) is a widely used EHR system in the NHS, known for its user-friendly interface and comprehensive patient management capabilities. Launched in the early 2000s, it has gained popularity for its seamless integration with other healthcare systems and its ability to streamline administrative processes in various healthcare settings. While not open source, iSoft PAS is favored for its reliability and efficiency in managing patient data across different healthcare facilities.
Introduction :
Servelec RiO is a widely used Electronic Health Record system in the NHS, known for its user-friendly interface and comprehensive functionality. Launched in 2006, it is a popular choice among healthcare providers for its ability to streamline workflows and improve patient care. Servelec RiO is particularly favored in mental health and community care settings for its tailored features and efficient data management capabilities.
Advantages :
  • Seamless integration with other healthcare systems
  • Customizable to meet specific hospital needs
  • User-friendly interface for easy navigation
  • Robust reporting and analytics capabilities
  • Secure patient data protection and compliance with regulations
Advantages :
  • Seamless integration with other NHS systems
  • User-friendly interface for easy navigation
  • Customizable to meet specific needs of healthcare providers
  • Efficient data sharing and communication among healthcare professionals
  • Robust security measures to protect patient information
Disadvantages :
  • Limited customization options compared to other platforms
  • Lack of interoperability with other systems
  • Steep learning curve for users
  • Limited reporting and analytics capabilities
  • Higher cost compared to other PAS platforms
Disadvantages :
  • Limited customization options
  • Lack of integration with other systems
  • Complex user interface
  • Slow response times
  • High cost compared to other EHR platforms
Manufacturer : CSC
The iSoft Patient Administration System (PAS) is manufactured by CSC, a global leader in IT services and solutions. CSC provides a range of healthcare technology products and services.
Manufacturer : Servelec
Servelec RiO is manufactured by Servelec, a UK-based company specializing in health and social care software solutions. Servelec RiO is widely used in NHS trusts for electronic health records management.
Official website : https://www.isoft.com/


Commercial details

iSoft (CSC) Patient Administration System (PAS)
Servelec RiO
⚪ Open source : Unknown.
The iSoft (CSC) Patient Administration System (PAS) platform's open source status is unclear, as information about the code language and level of openness is not readily available for comparison.
🟡 Open source : Partially.
Servelec RiO is not fully open source, but it does offer some level of access to its source code for customization and integration purposes. However, certain components may be proprietary.
⚪ Free option : Unknown.
It is unclear if there is a free option for iSoft (CSC) Patient Administration System. Further research is needed to determine if there are any hosted options with limited features available.
⚪ Free option : Unknown.
It is unclear if there is a free option available for Servelec RiO. Further research or contacting the provider directly may be necessary to determine this information.
⚪ Hosted : Unknown.
It is unclear if iSoft (CSC) PAS offers a hosted option for their Patient Administration System. Further research or direct inquiry with the provider may be necessary to determine availability.
⚪ Hosted : Unknown.
It is unclear if Servelec RiO offers a hosted option. Further information may be needed to determine if this platform provides hosting services for users.
⚪ Self host : Unknown.
There may be options for self-hosting through third-party vendors, but specific details on self-hosting capabilities within the iSoft (CSC) PAS system are unclear.
⚪ Self host : Unknown.
Servelec RiO may offer self-hosting options through third-party vendors, but specific details are unclear. This option would need to be verified directly with the company or potential vendors.


Care settings

iSoft (CSC) Patient Administration System (PAS)
Servelec RiO
⚪ General practice : Unknown.
The iSoft (CSC) Patient Administration System (PAS) is primarily used in hospital settings rather than general practice (GP surgeries). Its usage in GP surgeries is not well-documented for comparison.
🟢 General practice : Yes.
Servelec RiO is commonly used in GP surgeries across the NHS, offering a comprehensive electronic health record system tailored to primary care settings.
⚪ Community care : Unknown.
The iSoft (CSC) Patient Administration System (PAS) is not commonly associated with community settings in comparison to other Electronic Health Record Systems in the NHS. Further research is needed for a definitive answer.
🟢 Community care : Yes.
Servelec RiO is commonly used in community settings within the NHS, offering comprehensive electronic health record management for community healthcare providers. It is a well-established system in this setting.
🟢 Hospital and Acute : Yes.
iSoft (CSC) Patient Administration System (PAS) is commonly used in acute hospital systems, providing comprehensive patient administration functionalities tailored for hospital settings.
🟢 Hospital and Acute : Yes.
Servelec RiO is commonly used in acute hospital systems within the NHS, offering comprehensive electronic health record functionalities tailored to the needs of acute care settings.


Key features

iSoft (CSC) Patient Administration System (PAS)
Servelec RiO
🟢 Mobile version : Yes.
iSoft (CSC) PAS does have a mobile version for clinicians, allowing them to access patient information on-the-go. This mobile version provides flexibility and convenience for healthcare professionals.
🟢 Mobile version : Yes.
Servelec RiO offers a mobile version for clinicians, allowing them to access the EHR system on-the-go for increased flexibility and efficiency in patient care. The mobile version is web-based.
⚪ Referral management : Unknown.
The presence of referral management features in the iSoft (CSC) Patient Administration System (PAS) is unclear compared to other EHR systems in the NHS. Further investigation is needed for confirmation.
🟢 Referral management : Yes.
Servelec RiO offers robust referral management features, allowing healthcare providers to efficiently track and manage patient referrals within the system, streamlining the process and improving coordination of care.
⚪ Waiting list management : Unknown.
The presence of waiting list management features in the iSoft (CSC) Patient Administration System (PAS) is unclear compared to other EHR systems in the NHS. Further investigation is needed for confirmation.
🟢 Waiting list management : Yes.
Servelec RiO offers waiting list management features to help healthcare providers efficiently track and manage patient waiting times for appointments and procedures, improving overall patient care and workflow.
🟢 Booking management : Yes.
The iSoft (CSC) Patient Administration System (PAS) includes booking management features to help healthcare providers efficiently schedule appointments and manage patient bookings within the system.
⚪ Booking management : Unknown.
Servelec RiO's booking management features are not clearly specified. Further information or clarification is needed to determine if this EHR includes booking management capabilities.
🟢 Document management : Yes.
The iSoft (CSC) Patient Administration System (PAS) includes document management features, allowing for the storage and organization of patient records and other important documents within the EHR system.
🟢 Document management : Yes.
Servelec RiO offers robust document management features, allowing users to efficiently store, organize, and access patient records and other relevant documents within the EHR system.
🟢 Decision support : Yes.
The iSoft (CSC) Patient Administration System (PAS) includes clinical decision support features to assist healthcare providers in making informed decisions and improving patient care outcomes.
🟢 Decision support : Yes.
Servelec RiO offers clinical decision support features to assist healthcare professionals in making informed decisions about patient care, improving efficiency and patient outcomes.
🟢 Lab results : Yes.
The iSoft (CSC) Patient Administration System (PAS) supports lab results, allowing healthcare providers to access and view patient laboratory test results either manually or via an API integration.
🟢 Lab results : Yes.
Servelec RiO supports lab results integration, allowing healthcare providers to easily access and view patient laboratory test results within the EHR system, either manually or via an API.
🟢 Imaging : Yes.
The iSoft (CSC) Patient Administration System (PAS) supports imaging and radiography results, allowing healthcare providers to access and manage these important diagnostic images either manually or via an API.
🟢 Imaging : Yes.
Servelec RiO supports imaging and radiography results, allowing for seamless integration of these important diagnostic tools within the EHR system, enhancing overall patient care and treatment planning.
🟢 Billing : Yes.
The iSoft (CSC) Patient Administration System (PAS) includes a billing/invoicing feature, allowing healthcare providers to efficiently manage financial transactions related to patient care within the EHR system.
⚪ Billing : Unknown.
Servelec RiO's billing/invoicing feature availability is unclear. Further information or direct inquiry with the provider may be necessary to determine if this functionality is included in the EHR system.


API / data sharing

iSoft (CSC) Patient Administration System (PAS)
Servelec RiO
⚪ Patient portal : Unknown.
The presence of a patient portal in the iSoft (CSC) Patient Administration System is not clearly specified. Further investigation is needed to determine if this feature is available.
⚪ Patient portal : Unknown.
Servelec RiO's patient portal availability is not clearly specified. Further inquiry or direct consultation with the provider is recommended for accurate information.
⚪ Patient app : Unknown.
It is unclear whether iSoft (CSC) Patient Administration System (PAS) has a native patient app for Android or iOS. Further investigation is needed to confirm this information.
⚪ Patient app : Unknown.
Servelec RiO's availability of a native patient app for Android/iOS is not specified. Further information or confirmation from the provider may be needed for a definitive answer.
⚪ Has API : Unknown.
The availability of an API for the iSoft (CSC) Patient Administration System (PAS) is currently unclear in comparison to other Electronic Health Record Systems in the NHS.
⚪ Has API : Unknown.
The availability of an API for Servelec RiO is unclear. Further investigation or direct inquiry with the provider may be necessary to determine if this feature is supported.
⚪ FHIR API : Unknown.
The FHIR compliance status of iSoft (CSC) Patient Administration System (PAS) is currently unknown. Further investigation or confirmation from the vendor is needed for a definitive answer.
⚪ FHIR API : Unknown.
Servelec RiO's API compliance with FHIR standards is currently unknown. Further investigation or confirmation from the provider may be needed to determine its level of compliance.
⚪ API Documentation : Unknown.
There is no clear information available regarding public technical API documentation for the iSoft (CSC) Patient Administration System (PAS) in comparison to other EHR systems.
⚪ API Documentation : Unknown.
There is no clear information available regarding public technical API documentation for Servelec RiO, making it difficult to compare with other platforms in this aspect.
⚪ Right of access support : Unknown.
It is unclear if the iSoft (CSC) Patient Administration System (PAS) has facilities to support right of access requests. Further clarification may be needed for comparison purposes.
🟢 Right of access support : Yes.
Servelec RiO has facilities to support right of access requests, allowing users to easily access and manage patient data in compliance with data protection regulations.


Ultimately, the choice between iSoft PAS and Servelec RiO will depend on the specific needs and preferences of the healthcare organization. While iSoft PAS may be more established and feature-rich, Servelec RiO’s ease of use and interoperability could make it a more suitable option for organizations looking for a modern and user-friendly patient administration system.