iSoft Synergy vs CareCentric

CareCentric and iSoft Synergy are both electronic health record systems used in the healthcare industry. CareCentric offers a comprehensive solution for managing patient data and streamlining workflows, while iSoft Synergy focuses on integration and interoperability with other systems.

General information

iSoft Synergy
CareCentric
Introduction :
iSoft Synergy is a comprehensive Electronic Health Record system that has been in the market for several years, offering a user-friendly interface and robust features. It is not open source but is highly popular in healthcare settings for its efficiency in managing patient records, scheduling appointments, and facilitating communication among healthcare providers. iSoft Synergy is known for its seamless integration with other healthcare systems, making it a top choice for healthcare organizations.
Introduction :
CareCentric is a comprehensive Electronic Health Record system that has been widely used in various healthcare settings since its launch. It offers a user-friendly interface, customizable features, and seamless integration with other healthcare systems. CareCentric is known for its efficiency in streamlining workflows, improving patient care, and enhancing data security. It is a popular choice among healthcare providers due to its reliability and effectiveness in managing patient records and facilitating communication among healthcare professionals.
Advantages :
  • Seamless integration with existing systems
  • User-friendly interface for easy navigation
  • Customizable to fit specific healthcare needs
  • Robust security measures to protect patient data
  • Comprehensive reporting and analytics capabilities
Advantages :
  • Streamlined workflow
  • Customizable templates
  • Interoperability with other systems
  • Secure data storage
  • Real-time access to patient information
Disadvantages :
  • Limited customization options
  • High cost for implementation and maintenance
  • Steep learning curve for users
  • Lack of integration with other systems
  • Limited scalability for growing healthcare organizations
Disadvantages :
  • Limited customization options
  • Higher cost compared to competitors
  • Steeper learning curve for new users
  • Integration with other systems may be challenging
  • Limited scalability for larger healthcare organizations
Manufacturer : iSoft Synergy EHR is manufactured by DXC Technology.
DXC Technology is a global IT services company that provides the iSoft Synergy EHR system. It is known for its comprehensive healthcare solutions and integration capabilities.
Manufacturer : CareCentric EHR is manufactured by System C Healthcare
System C Healthcare is a reputable provider of healthcare IT solutions, including the CareCentric EHR system. Their platform is well-regarded in the industry for its functionality and user-friendly interface.
Official website : https://www.carecentric.com/


Commercial details

iSoft Synergy
CareCentric
🟡 Open source : Partially.
iSoft Synergy is partially open source, with certain components available for customization and development. The platform allows for some level of flexibility and integration with other systems.
🟡 Open source : Partially.
CareCentric platform is partially open source, with certain components available for modification and customization. However, the full codebase may not be accessible or freely distributable.
⚪ Free option : Unknown.
It is unclear if iSoft Synergy offers a free option. Further research is needed to determine if there is a hosted option with limited features available for users.
⚪ Free option : Unknown.
It is unclear if CareCentric offers a free option. Further research or contacting the provider directly may be necessary to determine if there is a no-cost plan available.
⚪ Hosted : Unknown.
It is unclear if iSoft Synergy offers a hosted option. Customers may need to inquire directly with the company or explore third-party vendors for hosting services.
⚪ Hosted : Unknown.
The availability of a hosted option for CareCentric is unclear. It is recommended to directly inquire with the provider or explore third-party vendors for potential hosting solutions.
⚪ Self host : Unknown.
iSoft Synergy may offer self-hosting options through third-party vendors, but specific details are unclear. It is recommended to inquire directly with the company for more information on self-hosting capabilities.
⚪ Self host : Unknown.
There may be options for self-hosting through third-party vendors, but specific details on self-hosting capabilities within CareCentric are unclear.


Care settings

iSoft Synergy
CareCentric
⚪ General practice : Unknown.
iSoft Synergy's usage in GP surgeries is not well-documented compared to other EHR systems like EMIS, TPP, Epic, and Cerner. Further research is needed to determine its prevalence in general practice settings.
🟢 General practice : Yes.
CareCentric is commonly used in GP surgeries for managing patient records, appointments, prescriptions, and more. It is a widely adopted system in general practice settings.
⚪ Community care : Unknown.
iSoft Synergy's usage in the community setting is not well-documented compared to other Electronic Health Record Systems in the NHS. Further research is needed to determine its prevalence and effectiveness in this context.
🟢 Community care : Yes.
CareCentric is a system commonly used in community healthcare settings, offering comprehensive solutions for patient care management and coordination outside of traditional hospital settings.
⚪ Hospital and Acute : Unknown.
iSoft Synergy's usage in acute hospital systems is not well-documented in comparison to other EHR platforms like EMIS, TPP, Epic, and Cerner within the NHS. Further research is needed for a comprehensive comparison.
🟢 Hospital and Acute : Yes.
CareCentric is commonly used in acute hospital systems, offering comprehensive electronic health record solutions tailored to the specific needs of these settings. It is a well-established platform in the healthcare industry.


Key features

iSoft Synergy
CareCentric
🟢 Mobile version : Yes.
iSoft Synergy offers a mobile version for clinicians, allowing them to access the EHR system on-the-go for enhanced flexibility and efficiency in patient care. The mobile version is web-based.
🟢 Mobile version : Yes.
CareCentric offers a mobile version for clinicians, allowing them to access patient information and manage tasks on-the-go. This enhances efficiency and flexibility in providing care.
🟢 Referral management : Yes.
iSoft Synergy offers robust referral management features, allowing healthcare providers to efficiently track and manage patient referrals within the system, enhancing coordination of care and communication between providers.
🟢 Referral management : Yes.
CareCentric EHR includes robust referral management features to streamline the process of referring patients to other healthcare providers or specialists within the system.
⚪ Waiting list management : Unknown.
The waiting list management features of iSoft Synergy are not clearly specified in comparison to other EHR systems in the NHS. Further information is needed to determine its capabilities in this area.
⚪ Waiting list management : Unknown.
CareCentric's waiting list management features are not clearly specified in comparison to other EHR systems. Further information may be needed to determine its capabilities in this area.
🟢 Booking management : Yes.
iSoft Synergy offers booking management features to streamline appointment scheduling and improve overall practice efficiency, enhancing patient experience and reducing administrative burden.
🟢 Booking management : Yes.
CareCentric EHR includes booking management features to streamline appointment scheduling and improve overall patient management within the system, enhancing efficiency and organization.
🟢 Document management : Yes.
iSoft Synergy includes robust document management features that allow for efficient storage, retrieval, and organization of patient records and other important documents within the EHR system.
🟢 Document management : Yes.
CareCentric offers robust document management features, allowing users to efficiently store, organize, and access patient records and other important documents within the EHR system.
🟢 Decision support : Yes.
iSoft Synergy offers a clinical decision support feature, providing healthcare professionals with real-time guidance and recommendations to enhance patient care and treatment decisions.
🟢 Decision support : Yes.
CareCentric EHR offers clinical decision support features to assist healthcare providers in making informed decisions based on patient data and best practices, enhancing patient care and safety.
🟢 Lab results : Yes.
iSoft Synergy supports lab results integration, allowing users to view and manage lab test results directly within the EHR system. This can be done manually or via an API for seamless data transfer.
🟢 Lab results : Yes.
CareCentric EHR supports lab results integration, allowing healthcare providers to easily access and manage patient laboratory data within the system, enhancing clinical decision-making and patient care.
🟢 Imaging : Yes.
iSoft Synergy supports imaging and radiography results integration, allowing users to view and manage these diagnostic images within the EHR system, either manually or via an API.
🟢 Imaging : Yes.
CareCentric EHR supports imaging and radiography results, allowing healthcare providers to access and view these important diagnostic images either manually or via an API integration.
⚪ Billing : Unknown.
The billing/invoicing feature availability in iSoft Synergy is unclear and requires further investigation. It is recommended to reach out to the provider directly for more information on this functionality.
🟢 Billing : Yes.
CareCentric EHR includes a billing and invoicing feature, allowing users to manage financial aspects of patient care seamlessly within the system.


API / data sharing

iSoft Synergy
CareCentric
🟢 Patient portal : Yes.
iSoft Synergy offers a patient portal feature, allowing patients to securely access their health information, communicate with healthcare providers, and schedule appointments online for improved patient engagement and convenience.
🟢 Patient portal : Yes.
CareCentric EHR includes a patient portal feature, allowing patients to securely access their health information, communicate with healthcare providers, schedule appointments, and view test results online.
⚪ Patient app : Unknown.
iSoft Synergy's native patient app availability is not specified. Further information or clarification is needed to determine if it offers an app for Android or iOS devices.
🟢 Patient app : Yes.
CareCentric offers a native patient app available on both Android and iOS platforms, providing patients with convenient access to their health information and communication with healthcare providers.
⚪ Has API : Unknown.
The availability of an API for iSoft Synergy is currently unclear and requires further investigation to determine its presence and functionality compared to other platforms.
⚪ Has API : Unknown.
The availability of an API for CareCentric is unclear. Further investigation is needed to determine if this platform offers API capabilities for integration with other systems.
⚪ FHIR API : Unknown.
iSoft Synergy's compliance with the FHIR standard is not clearly stated or documented. Further investigation or direct inquiry with the vendor is recommended for accurate information.
🟢 FHIR API : Yes.
CareCentric is FHIR compliant, allowing for seamless interoperability and data exchange with other systems in the NHS. This ensures efficient communication and integration of patient information across platforms.
⚪ API Documentation : Unknown.
There is no clear information available regarding the presence of public technical API documentation for iSoft Synergy. Further research or direct inquiry may be necessary to confirm this.
⚪ API Documentation : Unknown.
There is no clear information available regarding the presence of public technical API documentation for CareCentric in comparison to other EHR systems in the NHS.
🟢 Right of access support : Yes.
The system has robust facilities to support right of access requests, ensuring compliance with data protection regulations and enabling users to easily access their information.
🟢 Right of access support : Yes.
CareCentric has robust facilities to support right of access requests, ensuring users can easily access their health information in compliance with regulations and guidelines.


When choosing between CareCentric and iSoft Synergy, consider your organization’s specific needs for data management and system integration. CareCentric may be more suitable for those looking for a complete EHR solution, while iSoft Synergy could be a better fit for organizations requiring seamless interoperability with existing systems.