iSoft Synergy vs System C CareFlow

iSoft Synergy and System C CareFlow are both electronic health record systems used in the NHS. iSoft Synergy offers a comprehensive solution for managing patient data and streamlining workflows, while System C CareFlow focuses on providing a user-friendly interface and seamless integration with other healthcare systems.

General information

iSoft Synergy
System C CareFlow
Introduction :
iSoft Synergy is a comprehensive Electronic Health Record system that has been in the market for several years, offering a user-friendly interface and robust features. It is not open source but is highly popular in healthcare settings for its efficiency in managing patient records, scheduling appointments, and facilitating communication among healthcare providers. iSoft Synergy is known for its seamless integration with other healthcare systems, making it a top choice for healthcare organizations.
Introduction :
System C CareFlow is a widely used Electronic Health Record system in the NHS, known for its user-friendly interface and comprehensive functionality. Launched in 1992, it is not open source but is highly popular due to its ability to streamline workflows and improve patient care. It is commonly used in hospital settings and has gained a strong reputation for its efficiency and effectiveness in managing patient data and clinical information.
Advantages :
  • Seamless integration with existing systems
  • User-friendly interface for easy navigation
  • Customizable to fit specific healthcare needs
  • Robust security measures to protect patient data
  • Comprehensive reporting and analytics capabilities
Advantages :
  • User-friendly interface for easy navigation and efficient workflow processes. - Customizable templates and forms to suit individual practice needs. - Seamless integration with other healthcare systems for comprehensive patient care. - Robust data security measures to protect patient information and ensure compliance. - Regular updates and support to ensure system reliability and performance.
Disadvantages :
  • Limited customization options
  • High cost for implementation and maintenance
  • Steep learning curve for users
  • Lack of integration with other systems
  • Limited scalability for growing healthcare organizations
Disadvantages :
  • Limited customization options compared to other platforms
  • Steeper learning curve for users unfamiliar with the system
  • Integration with other systems may be challenging
  • Lack of robust reporting and analytics capabilities
  • Higher cost compared to some competitors
Manufacturer : iSoft Synergy EHR is manufactured by DXC Technology.
DXC Technology is a global IT services company that provides the iSoft Synergy EHR system. It is known for its comprehensive healthcare solutions and integration capabilities.
Manufacturer : System C
System C Healthcare, a UK-based company, is the manufacturer of CareFlow EHR. Known for its focus on interoperability and user-friendly design, System C is a prominent player in the NHS EHR market.


Commercial details

iSoft Synergy
System C CareFlow
🟡 Open source : Partially.
iSoft Synergy is partially open source, with certain components available for customization and development. The platform allows for some level of flexibility and integration with other systems.
🟡 Open source : Partially.
System C CareFlow is not fully open source. While some components may be open source, the platform as a whole is not completely open for modification and redistribution.
⚪ Free option : Unknown.
It is unclear if iSoft Synergy offers a free option. Further research is needed to determine if there is a hosted option with limited features available for users.
⚪ Free option : Unknown.
It is unclear if System C CareFlow offers a free option. Further research or contacting the provider directly may be necessary to determine if there are any hosted or limited feature options available.
⚪ Hosted : Unknown.
It is unclear if iSoft Synergy offers a hosted option. Customers may need to inquire directly with the company or explore third-party vendors for hosting services.
⚪ Hosted : Unknown.
It is unclear if System C CareFlow offers a hosted option. Further research or contacting the provider directly may be necessary to determine the availability of this service.
⚪ Self host : Unknown.
iSoft Synergy may offer self-hosting options through third-party vendors, but specific details are unclear. It is recommended to inquire directly with the company for more information on self-hosting capabilities.
⚪ Self host : Unknown.
There may be options for self-hosting through third-party vendors, but specific information on self-hosting capabilities within the System C CareFlow platform is unclear.


Care settings

iSoft Synergy
System C CareFlow
⚪ General practice : Unknown.
iSoft Synergy's usage in GP surgeries is not well-documented compared to other EHR systems like EMIS, TPP, Epic, and Cerner. Further research is needed to determine its prevalence in general practice settings.
🟢 General practice : Yes.
System C CareFlow is commonly used in GP surgeries across the UK, offering comprehensive electronic health record management for primary care settings.
⚪ Community care : Unknown.
iSoft Synergy's usage in the community setting is not well-documented compared to other Electronic Health Record Systems in the NHS. Further research is needed to determine its prevalence and effectiveness in this context.
🟢 Community care : Yes.
System C CareFlow is commonly used in the community setting, offering comprehensive care management tools and integration with community healthcare services. It is a popular choice for community healthcare providers.
⚪ Hospital and Acute : Unknown.
iSoft Synergy's usage in acute hospital systems is not well-documented in comparison to other EHR platforms like EMIS, TPP, Epic, and Cerner within the NHS. Further research is needed for a comprehensive comparison.
🟢 Hospital and Acute : Yes.
System C CareFlow is commonly used in acute hospital systems, offering comprehensive electronic health record management tailored for the specific needs of acute care settings.


Key features

iSoft Synergy
System C CareFlow
🟢 Mobile version : Yes.
iSoft Synergy offers a mobile version for clinicians, allowing them to access the EHR system on-the-go for enhanced flexibility and efficiency in patient care. The mobile version is web-based.
🟢 Mobile version : Yes.
System C CareFlow offers a mobile version for clinicians, allowing them to access patient information and update records on-the-go. This mobile version enhances flexibility and efficiency in care delivery.
🟢 Referral management : Yes.
iSoft Synergy offers robust referral management features, allowing healthcare providers to efficiently track and manage patient referrals within the system, enhancing coordination of care and communication between providers.
🟢 Referral management : Yes.
System C CareFlow offers robust referral management features, allowing for seamless coordination and tracking of patient referrals within the EHR system. This functionality enhances care coordination and communication among healthcare providers.
⚪ Waiting list management : Unknown.
The waiting list management features of iSoft Synergy are not clearly specified in comparison to other EHR systems in the NHS. Further information is needed to determine its capabilities in this area.
🟢 Waiting list management : Yes.
System C CareFlow offers waiting list management features to help healthcare providers efficiently organize and prioritize patient appointments, ensuring timely care delivery.
🟢 Booking management : Yes.
iSoft Synergy offers booking management features to streamline appointment scheduling and improve overall practice efficiency, enhancing patient experience and reducing administrative burden.
🟢 Booking management : Yes.
System C CareFlow offers booking management features to help streamline appointment scheduling and management within the EHR system, enhancing efficiency and patient care coordination.
🟢 Document management : Yes.
iSoft Synergy includes robust document management features that allow for efficient storage, retrieval, and organization of patient records and other important documents within the EHR system.
🟢 Document management : Yes.
System C CareFlow offers robust document management features, allowing users to efficiently store, organize, and access patient records and other relevant documents within the EHR system.
🟢 Decision support : Yes.
iSoft Synergy offers a clinical decision support feature, providing healthcare professionals with real-time guidance and recommendations to enhance patient care and treatment decisions.
🟢 Decision support : Yes.
System C CareFlow includes clinical decision support features to assist healthcare professionals in making informed decisions and improving patient care outcomes.
🟢 Lab results : Yes.
iSoft Synergy supports lab results integration, allowing users to view and manage lab test results directly within the EHR system. This can be done manually or via an API for seamless data transfer.
🟢 Lab results : Yes.
The System C CareFlow EHR supports lab results, allowing users to view and manage laboratory test results either manually or via an API integration with lab systems.
🟢 Imaging : Yes.
iSoft Synergy supports imaging and radiography results integration, allowing users to view and manage these diagnostic images within the EHR system, either manually or via an API.
🟢 Imaging : Yes.
System C CareFlow supports imaging and radiography results, allowing users to access and view these results within the EHR system either manually or via an API integration.
⚪ Billing : Unknown.
The billing/invoicing feature availability in iSoft Synergy is unclear and requires further investigation. It is recommended to reach out to the provider directly for more information on this functionality.
⚪ Billing : Unknown.
The billing/invoicing feature availability for System C CareFlow is not clearly specified in comparison to other EHR systems in the NHS. Further investigation may be needed to confirm.


API / data sharing

iSoft Synergy
System C CareFlow
🟢 Patient portal : Yes.
iSoft Synergy offers a patient portal feature, allowing patients to securely access their health information, communicate with healthcare providers, and schedule appointments online for improved patient engagement and convenience.
🟢 Patient portal : Yes.
System C CareFlow offers a patient portal, allowing patients to securely access their health information, communicate with healthcare providers, and manage appointments and prescriptions online.
⚪ Patient app : Unknown.
iSoft Synergy's native patient app availability is not specified. Further information or clarification is needed to determine if it offers an app for Android or iOS devices.
⚪ Patient app : Unknown.
The availability of a native patient app for System C CareFlow is currently unknown. Further investigation is needed to determine if such an app exists for Android or iOS devices.
⚪ Has API : Unknown.
The availability of an API for iSoft Synergy is currently unclear and requires further investigation to determine its presence and functionality compared to other platforms.
⚪ Has API : Unknown.
The availability of an API for System C CareFlow is currently unclear and requires further investigation. This may impact its interoperability and integration capabilities compared to other platforms.
⚪ FHIR API : Unknown.
iSoft Synergy's compliance with the FHIR standard is not clearly stated or documented. Further investigation or direct inquiry with the vendor is recommended for accurate information.
⚪ FHIR API : Unknown.
The FHIR compliance status of System C CareFlow is currently unknown. Further investigation or confirmation from the provider is recommended for accurate comparison with other EHR systems.
⚪ API Documentation : Unknown.
There is no clear information available regarding the presence of public technical API documentation for iSoft Synergy. Further research or direct inquiry may be necessary to confirm this.
⚪ API Documentation : Unknown.
The availability of public technical API documentation for System C CareFlow is unclear, further investigation may be required to determine if such documentation exists.
🟢 Right of access support : Yes.
The system has robust facilities to support right of access requests, ensuring compliance with data protection regulations and enabling users to easily access their information.
🟢 Right of access support : Yes.
System C CareFlow has facilities to support right of access requests, ensuring compliance with data protection regulations and enabling patients to access their health information easily.


When choosing between iSoft Synergy and System C CareFlow, it ultimately comes down to the specific needs and preferences of the healthcare organization. iSoft Synergy may be more suitable for those looking for a robust and customizable EHR system, while System C CareFlow could be the preferred option for those prioritizing ease of use and interoperability. Careful consideration of these factors will help in making the right choice for implementing an effective electronic health record system.