iSoft Synergy vs TPP SystmOne

iSoft Synergy and TPP SystmOne are both popular Electronic Health Record systems used in the NHS. iSoft Synergy offers a comprehensive solution for managing patient records, appointments, and billing, while TPP SystmOne is known for its user-friendly interface and interoperability with other healthcare systems.

General information

iSoft Synergy
TPP SystmOne
Introduction :
iSoft Synergy is a comprehensive Electronic Health Record system that has been in the market for several years, offering a user-friendly interface and robust features. It is not open source but is highly popular in healthcare settings for its efficiency in managing patient records, scheduling appointments, and facilitating communication among healthcare providers. iSoft Synergy is known for its seamless integration with other healthcare systems, making it a top choice for healthcare organizations.
Introduction :
TPP SystmOne is a widely used Electronic Health Record system in the NHS, known for its user-friendly interface and comprehensive functionality. Launched in the early 2000s, it has gained popularity for its ability to streamline workflows and improve patient care. SystmOne is particularly favored in primary care settings for its integration with various healthcare services and its customizable features to meet the specific needs of different healthcare providers.
Advantages :
  • Seamless integration with existing systems
  • User-friendly interface for easy navigation
  • Customizable to fit specific healthcare needs
  • Robust security measures to protect patient data
  • Comprehensive reporting and analytics capabilities
Advantages :
  • Seamless integration with other NHS systems
  • User-friendly interface for easy navigation
  • Comprehensive patient record management capabilities
  • Robust data security measures to protect patient information
  • Regular updates and improvements based on user feedback
Disadvantages :
  • Limited customization options
  • High cost for implementation and maintenance
  • Steep learning curve for users
  • Lack of integration with other systems
  • Limited scalability for growing healthcare organizations
Disadvantages :
  • Limited interoperability with other EHR systems
  • Steep learning curve for new users
  • Lack of customization options for different healthcare settings
  • Reports of system crashes and downtime affecting patient care
  • Higher costs for additional modules and support services
Manufacturer : iSoft Synergy EHR is manufactured by DXC Technology.
DXC Technology is a global IT services company that provides the iSoft Synergy EHR system. It is known for its comprehensive healthcare solutions and integration capabilities.
Manufacturer : TPP SystmOne is manufactured by The Phoenix Partnership (TPP).
TPP SystmOne is developed and manufactured by The Phoenix Partnership (TPP), a UK-based healthcare technology company known for providing EHR solutions to the NHS and other healthcare organizations.
Official website : https://www.tpp-uk.com/


Commercial details

iSoft Synergy
TPP SystmOne
๐ŸŸก Open source : Partially.
iSoft Synergy is partially open source, with certain components available for customization and development. The platform allows for some level of flexibility and integration with other systems.
๐ŸŸก Open source : Partially.
TPP SystmOne is not fully open source, but it does offer some level of openness for customization and integration with other systems. The code is not fully accessible to the public.
โšช Free option : Unknown.
It is unclear if iSoft Synergy offers a free option. Further research is needed to determine if there is a hosted option with limited features available for users.
โšช Free option : Unknown.
There is no clear information available on a free option for TPP SystmOne. It is recommended to contact the provider directly for more details on pricing and available packages.
โšช Hosted : Unknown.
It is unclear if iSoft Synergy offers a hosted option. Customers may need to inquire directly with the company or explore third-party vendors for hosting services.
๐ŸŸข Hosted : Yes.
TPP SystmOne offers a hosted option, allowing users to access the system remotely through a cloud-based service. This can provide flexibility and ease of access for healthcare providers.
โšช Self host : Unknown.
iSoft Synergy may offer self-hosting options through third-party vendors, but specific details are unclear. It is recommended to inquire directly with the company for more information on self-hosting capabilities.
โšช Self host : Unknown.
There may be options for self-hosting TPP SystmOne through third-party vendors, but specific details are unclear. It is recommended to inquire directly with TPP or authorized vendors for more information.


Care settings

iSoft Synergy
TPP SystmOne
โšช General practice : Unknown.
iSoft Synergy's usage in GP surgeries is not well-documented compared to other EHR systems like EMIS, TPP, Epic, and Cerner. Further research is needed to determine its prevalence in general practice settings.
๐ŸŸข General practice : Yes.
TPP SystmOne is widely used in GP surgeries across the UK, offering comprehensive electronic health record management for primary care providers. It is a popular choice within the NHS.
โšช Community care : Unknown.
iSoft Synergy's usage in the community setting is not well-documented compared to other Electronic Health Record Systems in the NHS. Further research is needed to determine its prevalence and effectiveness in this context.
๐ŸŸข Community care : Yes.
TPP SystmOne is commonly used in community settings, offering comprehensive electronic health record management for patients outside of hospital environments.
โšช Hospital and Acute : Unknown.
iSoft Synergy's usage in acute hospital systems is not well-documented in comparison to other EHR platforms like EMIS, TPP, Epic, and Cerner within the NHS. Further research is needed for a comprehensive comparison.
๐ŸŸข Hospital and Acute : Yes.
TPP SystmOne is commonly used in primary care settings but can also be found in some acute hospital systems within the NHS for integrated care and patient record sharing.


Key features

iSoft Synergy
TPP SystmOne
๐ŸŸข Mobile version : Yes.
iSoft Synergy offers a mobile version for clinicians, allowing them to access the EHR system on-the-go for enhanced flexibility and efficiency in patient care. The mobile version is web-based.
๐ŸŸข Mobile version : Yes.
TPP SystmOne does have a mobile version for clinicians, allowing them to access patient information and perform tasks on-the-go. This mobile version enhances flexibility and efficiency in healthcare delivery.
๐ŸŸข Referral management : Yes.
iSoft Synergy offers robust referral management features, allowing healthcare providers to efficiently track and manage patient referrals within the system, enhancing coordination of care and communication between providers.
๐ŸŸข Referral management : Yes.
TPP SystmOne includes referral management features to streamline the process of referring patients to other healthcare providers or specialists, improving coordination of care and communication between healthcare professionals.
โšช Waiting list management : Unknown.
The waiting list management features of iSoft Synergy are not clearly specified in comparison to other EHR systems in the NHS. Further information is needed to determine its capabilities in this area.
๐ŸŸข Waiting list management : Yes.
TPP SystmOne includes waiting list management features to help healthcare providers efficiently manage patient queues and appointments, improving overall workflow and patient experience.
๐ŸŸข Booking management : Yes.
iSoft Synergy offers booking management features to streamline appointment scheduling and improve overall practice efficiency, enhancing patient experience and reducing administrative burden.
๐ŸŸข Booking management : Yes.
TPP SystmOne offers booking management features, allowing users to schedule appointments, manage calendars, and track availability of healthcare providers. This feature enhances efficiency in appointment scheduling and resource allocation.
๐ŸŸข Document management : Yes.
iSoft Synergy includes robust document management features that allow for efficient storage, retrieval, and organization of patient records and other important documents within the EHR system.
๐ŸŸข Document management : Yes.
TPP SystmOne includes document management features, allowing users to efficiently store, organize, and access patient records and other important documents within the EHR system.
๐ŸŸข Decision support : Yes.
iSoft Synergy offers a clinical decision support feature, providing healthcare professionals with real-time guidance and recommendations to enhance patient care and treatment decisions.
๐ŸŸข Decision support : Yes.
TPP SystmOne includes clinical decision support features to assist healthcare providers in making informed decisions and improving patient care outcomes.
๐ŸŸข Lab results : Yes.
iSoft Synergy supports lab results integration, allowing users to view and manage lab test results directly within the EHR system. This can be done manually or via an API for seamless data transfer.
๐ŸŸข Lab results : Yes.
TPP SystmOne supports lab results, allowing for the integration of lab data directly into the EHR system either manually or via an API, providing comprehensive patient information for healthcare professionals.
๐ŸŸข Imaging : Yes.
iSoft Synergy supports imaging and radiography results integration, allowing users to view and manage these diagnostic images within the EHR system, either manually or via an API.
๐ŸŸข Imaging : Yes.
TPP SystmOne supports imaging and radiography results, allowing users to access and view these results within the EHR system either manually or via an API integration.
โšช Billing : Unknown.
The billing/invoicing feature availability in iSoft Synergy is unclear and requires further investigation. It is recommended to reach out to the provider directly for more information on this functionality.
๐ŸŸข Billing : Yes.
TPP SystmOne includes a billing/invoicing feature, allowing users to manage financial aspects within the EHR system, streamlining the billing process for healthcare providers.


API / data sharing

iSoft Synergy
TPP SystmOne
๐ŸŸข Patient portal : Yes.
iSoft Synergy offers a patient portal feature, allowing patients to securely access their health information, communicate with healthcare providers, and schedule appointments online for improved patient engagement and convenience.
๐ŸŸข Patient portal : Yes.
TPP SystmOne does have a patient portal, allowing patients to access their health records, book appointments, and communicate with healthcare providers online for improved engagement and convenience.
โšช Patient app : Unknown.
iSoft Synergy's native patient app availability is not specified. Further information or clarification is needed to determine if it offers an app for Android or iOS devices.
๐ŸŸข Patient app : Yes.
TPP SystmOne has a native patient app available for both Android and iOS devices, providing patients with access to their health information and communication with healthcare providers.
โšช Has API : Unknown.
The availability of an API for iSoft Synergy is currently unclear and requires further investigation to determine its presence and functionality compared to other platforms.
๐ŸŸข Has API : Yes.
TPP SystmOne does have an API that allows for integration with other systems and the development of custom applications to enhance functionality and interoperability.
โšช FHIR API : Unknown.
iSoft Synergy's compliance with the FHIR standard is not clearly stated or documented. Further investigation or direct inquiry with the vendor is recommended for accurate information.
โšช FHIR API : Unknown.
TPP SystmOne does not explicitly advertise FHIR compliance on their website or documentation. Further investigation or direct inquiry with the vendor may be needed to confirm its status.
โšช API Documentation : Unknown.
There is no clear information available regarding the presence of public technical API documentation for iSoft Synergy. Further research or direct inquiry may be necessary to confirm this.
๐ŸŸข API Documentation : Yes.
TPP SystmOne provides public technical API documentation, allowing for easy integration and development of custom solutions for users and developers.
๐ŸŸข Right of access support : Yes.
The system has robust facilities to support right of access requests, ensuring compliance with data protection regulations and enabling users to easily access their information.
๐ŸŸข Right of access support : Yes.
TPP SystmOne provides facilities to support right of access requests, ensuring compliance with data protection regulations and enabling patients to access their health information easily.


When choosing between iSoft Synergy and TPP SystmOne, it ultimately comes down to the specific needs and preferences of the healthcare organization. iSoft Synergy may be preferred for its robust features, while TPP SystmOne’s ease of use and integration capabilities could be more appealing. Careful consideration of these factors will help in making the right choice for efficient patient care and workflow management.