Servelec RiO vs McKesson Paragon

McKesson Paragon and Servelec RiO are both Electronic Health Record systems used in the healthcare industry. McKesson Paragon offers a comprehensive platform for managing patient records and streamlining workflows, while Servelec RiO is known for its user-friendly interface and integration capabilities.

General information

Servelec RiO
McKesson Paragon
Introduction :
Servelec RiO is a widely used Electronic Health Record system in the NHS, known for its user-friendly interface and comprehensive functionality. Launched in 2006, it is a popular choice among healthcare providers for its ability to streamline workflows and improve patient care. Servelec RiO is particularly favored in mental health and community care settings for its tailored features and efficient data management capabilities.
Introduction :
McKesson Paragon is a comprehensive EHR system that has been in use since the 1980s, making it one of the longest-standing platforms in the market. It is not open source but is highly popular due to its user-friendly interface, robust features for various healthcare settings, and strong integration capabilities. McKesson Paragon is widely used in hospitals and healthcare facilities for its ability to streamline workflows and improve patient care.
Advantages :
  • Seamless integration with other NHS systems
  • User-friendly interface for easy navigation
  • Customizable to meet specific needs of healthcare providers
  • Efficient data sharing and communication among healthcare professionals
  • Robust security measures to protect patient information
Advantages :
  • User-friendly interface for easy navigation and efficient workflow processes.
  • Customizable to meet specific needs of healthcare providers and organizations.
  • Seamless integration with other systems for comprehensive patient care coordination.
  • Robust reporting and analytics capabilities for data-driven decision-making.
  • Strong customer support and training resources for successful implementation.
Disadvantages :
  • Limited customization options
  • Lack of integration with other systems
  • Complex user interface
  • Slow response times
  • High cost compared to other EHR platforms
Disadvantages :
  • Limited interoperability with other systems
  • Steep learning curve for users
  • High implementation and maintenance costs
  • Lack of customization options
  • Limited support for specialty-specific workflows
Manufacturer : Servelec
Servelec RiO is manufactured by Servelec, a UK-based company specializing in health and social care software solutions. Servelec RiO is widely used in NHS trusts for electronic health records management.
Manufacturer : McKesson
McKesson Paragon is manufactured by McKesson Corporation, a leading healthcare technology company known for providing innovative solutions for healthcare organizations. McKesson Paragon offers a comprehensive electronic health record system for efficient patient care management.


Commercial details

Servelec RiO
McKesson Paragon
🟡 Open source : Partially.
Servelec RiO is not fully open source, but it does offer some level of access to its source code for customization and integration purposes. However, certain components may be proprietary.
🟡 Open source : Partially.
McKesson Paragon is not fully open source, but it does offer some level of openness for customization and integration with other systems. The code is not publicly available.
⚪ Free option : Unknown.
It is unclear if there is a free option available for Servelec RiO. Further research or contacting the provider directly may be necessary to determine this information.
⚪ Free option : Unknown.
It is unclear if McKesson Paragon offers a free option. Further research or contacting the provider directly may be necessary to determine if there are any hosted or limited feature options available.
⚪ Hosted : Unknown.
It is unclear if Servelec RiO offers a hosted option. Further information may be needed to determine if this platform provides hosting services for users.
⚪ Hosted : Unknown.
There may be hosted options available for McKesson Paragon, but specific details on pricing and availability are unclear. It is recommended to inquire directly with the provider for more information.
⚪ Self host : Unknown.
Servelec RiO may offer self-hosting options through third-party vendors, but specific details are unclear. This option would need to be verified directly with the company or potential vendors.
⚪ Self host : Unknown.
There may be options for self-hosting through third-party vendors, but direct self-hosting by McKesson Paragon is unclear. Further investigation or inquiry may be needed for confirmation.


Care settings

Servelec RiO
McKesson Paragon
🟢 General practice : Yes.
Servelec RiO is commonly used in GP surgeries across the NHS, offering a comprehensive electronic health record system tailored to primary care settings.
⚪ General practice : Unknown.
McKesson Paragon is primarily used in hospital settings and may not be commonly used in general practice (GP surgeries). Further research is needed to determine its prevalence in this setting.
🟢 Community care : Yes.
Servelec RiO is commonly used in community settings within the NHS, offering comprehensive electronic health record management for community healthcare providers. It is a well-established system in this setting.
⚪ Community care : Unknown.
McKesson Paragon is primarily used in acute care settings and may not be commonly used in the community setting. Further research is needed to determine its prevalence in community healthcare environments.
🟢 Hospital and Acute : Yes.
Servelec RiO is commonly used in acute hospital systems within the NHS, offering comprehensive electronic health record functionalities tailored to the needs of acute care settings.
🟢 Hospital and Acute : Yes.
McKesson Paragon is commonly used in acute hospital systems, offering comprehensive solutions tailored to the specific needs of acute care settings.


Key features

Servelec RiO
McKesson Paragon
🟢 Mobile version : Yes.
Servelec RiO offers a mobile version for clinicians, allowing them to access the EHR system on-the-go for increased flexibility and efficiency in patient care. The mobile version is web-based.
🟢 Mobile version : Yes.
McKesson Paragon offers a mobile version for clinicians, allowing them to access the EHR system on-the-go for convenient patient care. The mobile version is web-based, providing flexibility and accessibility.
🟢 Referral management : Yes.
Servelec RiO offers robust referral management features, allowing healthcare providers to efficiently track and manage patient referrals within the system, streamlining the process and improving coordination of care.
🟢 Referral management : Yes.
McKesson Paragon offers robust referral management features to streamline the process of referring patients to other healthcare providers, ensuring seamless coordination of care and improved patient outcomes.
🟢 Waiting list management : Yes.
Servelec RiO offers waiting list management features to help healthcare providers efficiently track and manage patient waiting times for appointments and procedures, improving overall patient care and workflow.
⚪ Waiting list management : Unknown.
There is no clear information available regarding waiting list management features in McKesson Paragon EHR compared to other platforms.
⚪ Booking management : Unknown.
Servelec RiO's booking management features are not clearly specified. Further information or clarification is needed to determine if this EHR includes booking management capabilities.
⚪ Booking management : Unknown.
McKesson Paragon's booking management features are not clearly specified in comparison to other EHR systems. Further information or clarification is needed to determine the presence of such features.
🟢 Document management : Yes.
Servelec RiO offers robust document management features, allowing users to efficiently store, organize, and access patient records and other relevant documents within the EHR system.
🟢 Document management : Yes.
McKesson Paragon offers robust document management features, allowing users to efficiently store, organize, and retrieve patient records and other documents within the EHR system.
🟢 Decision support : Yes.
Servelec RiO offers clinical decision support features to assist healthcare professionals in making informed decisions about patient care, improving efficiency and patient outcomes.
🟢 Decision support : Yes.
McKesson Paragon includes clinical decision support features to assist healthcare providers in making informed decisions and improving patient care outcomes.
🟢 Lab results : Yes.
Servelec RiO supports lab results integration, allowing healthcare providers to easily access and view patient laboratory test results within the EHR system, either manually or via an API.
🟢 Lab results : Yes.
McKesson Paragon supports lab results integration, allowing for seamless access to and viewing of lab test results within the EHR system, either manually or via an API.
🟢 Imaging : Yes.
Servelec RiO supports imaging and radiography results, allowing for seamless integration of these important diagnostic tools within the EHR system, enhancing overall patient care and treatment planning.
🟢 Imaging : Yes.
McKesson Paragon supports imaging and radiography results, allowing for seamless integration of these diagnostic tests within the EHR system, enhancing overall patient care and treatment planning.
⚪ Billing : Unknown.
Servelec RiO's billing/invoicing feature availability is unclear. Further information or direct inquiry with the provider may be necessary to determine if this functionality is included in the EHR system.
🟢 Billing : Yes.
McKesson Paragon includes a billing/invoicing feature, allowing healthcare providers to efficiently manage and process financial transactions related to patient care within the EHR system.


API / data sharing

Servelec RiO
McKesson Paragon
⚪ Patient portal : Unknown.
Servelec RiO's patient portal availability is not clearly specified. Further inquiry or direct consultation with the provider is recommended for accurate information.
🟢 Patient portal : Yes.
McKesson Paragon offers a patient portal feature, allowing patients to access their health information, communicate with providers, schedule appointments, and more, enhancing patient engagement and empowerment.
⚪ Patient app : Unknown.
Servelec RiO's availability of a native patient app for Android/iOS is not specified. Further information or confirmation from the provider may be needed for a definitive answer.
⚪ Patient app : Unknown.
McKesson Paragon's availability of a native patient app for Android and iOS is unclear. Further information or confirmation from the vendor may be required for a definitive answer.
⚪ Has API : Unknown.
The availability of an API for Servelec RiO is unclear. Further investigation or direct inquiry with the provider may be necessary to determine if this feature is supported.
⚪ Has API : Unknown.
The availability of an API for McKesson Paragon is unclear compared to other EHR systems in the NHS. Further investigation is needed to determine if this platform offers API capabilities.
⚪ FHIR API : Unknown.
Servelec RiO's API compliance with FHIR standards is currently unknown. Further investigation or confirmation from the provider may be needed to determine its level of compliance.
⚪ FHIR API : Unknown.
McKesson Paragon's API FHIR compliance status is currently unknown in comparison to other Electronic Health Record Systems in the NHS.
⚪ API Documentation : Unknown.
There is no clear information available regarding public technical API documentation for Servelec RiO, making it difficult to compare with other platforms in this aspect.
⚪ API Documentation : Unknown.
There is no clear information available regarding public technical API documentation for McKesson Paragon. Further research may be needed to determine the availability of such documentation.
🟢 Right of access support : Yes.
Servelec RiO has facilities to support right of access requests, allowing users to easily access and manage patient data in compliance with data protection regulations.
🟢 Right of access support : Yes.
McKesson Paragon includes facilities to support right of access requests, ensuring compliance with regulations and enabling patients to easily access their health information.


When choosing between McKesson Paragon and Servelec RiO, healthcare organizations should consider their specific needs and priorities. McKesson Paragon may be more suitable for larger institutions requiring advanced features, while Servelec RiO could be a better fit for smaller facilities looking for ease of use. Ultimately, the right choice depends on factors such as budget, scalability, and customization options.