Servelec RiO vs TPP SystmOne

Servelec RiO and TPP SystmOne are both widely used Electronic Health Record systems in the NHS. Servelec RiO offers a comprehensive solution for managing patient records, appointments, and care plans. On the other hand, TPP SystmOne is known for its interoperability and integration with other healthcare systems, providing a holistic view of patient data.

General information

Servelec RiO
TPP SystmOne
Introduction :
Servelec RiO is a widely used Electronic Health Record system in the NHS, known for its user-friendly interface and comprehensive functionality. Launched in 2006, it is a popular choice among healthcare providers for its ability to streamline workflows and improve patient care. Servelec RiO is particularly favored in mental health and community care settings for its tailored features and efficient data management capabilities.
Introduction :
TPP SystmOne is a widely used Electronic Health Record system in the NHS, known for its user-friendly interface and comprehensive functionality. Launched in the early 2000s, it has gained popularity for its ability to streamline workflows and improve patient care. SystmOne is particularly favored in primary care settings for its integration with various healthcare services and its customizable features to meet the specific needs of different healthcare providers.
Advantages :
  • Seamless integration with other NHS systems
  • User-friendly interface for easy navigation
  • Customizable to meet specific needs of healthcare providers
  • Efficient data sharing and communication among healthcare professionals
  • Robust security measures to protect patient information
Advantages :
  • Seamless integration with other NHS systems
  • User-friendly interface for easy navigation
  • Comprehensive patient record management capabilities
  • Robust data security measures to protect patient information
  • Regular updates and improvements based on user feedback
Disadvantages :
  • Limited customization options
  • Lack of integration with other systems
  • Complex user interface
  • Slow response times
  • High cost compared to other EHR platforms
Disadvantages :
  • Limited interoperability with other EHR systems
  • Steep learning curve for new users
  • Lack of customization options for different healthcare settings
  • Reports of system crashes and downtime affecting patient care
  • Higher costs for additional modules and support services
Manufacturer : Servelec
Servelec RiO is manufactured by Servelec, a UK-based company specializing in health and social care software solutions. Servelec RiO is widely used in NHS trusts for electronic health records management.
Manufacturer : TPP SystmOne is manufactured by The Phoenix Partnership (TPP).
TPP SystmOne is developed and manufactured by The Phoenix Partnership (TPP), a UK-based healthcare technology company known for providing EHR solutions to the NHS and other healthcare organizations.
Official website : https://www.tpp-uk.com/


Commercial details

Servelec RiO
TPP SystmOne
๐ŸŸก Open source : Partially.
Servelec RiO is not fully open source, but it does offer some level of access to its source code for customization and integration purposes. However, certain components may be proprietary.
๐ŸŸก Open source : Partially.
TPP SystmOne is not fully open source, but it does offer some level of openness for customization and integration with other systems. The code is not fully accessible to the public.
โšช Free option : Unknown.
It is unclear if there is a free option available for Servelec RiO. Further research or contacting the provider directly may be necessary to determine this information.
โšช Free option : Unknown.
There is no clear information available on a free option for TPP SystmOne. It is recommended to contact the provider directly for more details on pricing and available packages.
โšช Hosted : Unknown.
It is unclear if Servelec RiO offers a hosted option. Further information may be needed to determine if this platform provides hosting services for users.
๐ŸŸข Hosted : Yes.
TPP SystmOne offers a hosted option, allowing users to access the system remotely through a cloud-based service. This can provide flexibility and ease of access for healthcare providers.
โšช Self host : Unknown.
Servelec RiO may offer self-hosting options through third-party vendors, but specific details are unclear. This option would need to be verified directly with the company or potential vendors.
โšช Self host : Unknown.
There may be options for self-hosting TPP SystmOne through third-party vendors, but specific details are unclear. It is recommended to inquire directly with TPP or authorized vendors for more information.


Care settings

Servelec RiO
TPP SystmOne
๐ŸŸข General practice : Yes.
Servelec RiO is commonly used in GP surgeries across the NHS, offering a comprehensive electronic health record system tailored to primary care settings.
๐ŸŸข General practice : Yes.
TPP SystmOne is widely used in GP surgeries across the UK, offering comprehensive electronic health record management for primary care providers. It is a popular choice within the NHS.
๐ŸŸข Community care : Yes.
Servelec RiO is commonly used in community settings within the NHS, offering comprehensive electronic health record management for community healthcare providers. It is a well-established system in this setting.
๐ŸŸข Community care : Yes.
TPP SystmOne is commonly used in community settings, offering comprehensive electronic health record management for patients outside of hospital environments.
๐ŸŸข Hospital and Acute : Yes.
Servelec RiO is commonly used in acute hospital systems within the NHS, offering comprehensive electronic health record functionalities tailored to the needs of acute care settings.
๐ŸŸข Hospital and Acute : Yes.
TPP SystmOne is commonly used in primary care settings but can also be found in some acute hospital systems within the NHS for integrated care and patient record sharing.


Key features

Servelec RiO
TPP SystmOne
๐ŸŸข Mobile version : Yes.
Servelec RiO offers a mobile version for clinicians, allowing them to access the EHR system on-the-go for increased flexibility and efficiency in patient care. The mobile version is web-based.
๐ŸŸข Mobile version : Yes.
TPP SystmOne does have a mobile version for clinicians, allowing them to access patient information and perform tasks on-the-go. This mobile version enhances flexibility and efficiency in healthcare delivery.
๐ŸŸข Referral management : Yes.
Servelec RiO offers robust referral management features, allowing healthcare providers to efficiently track and manage patient referrals within the system, streamlining the process and improving coordination of care.
๐ŸŸข Referral management : Yes.
TPP SystmOne includes referral management features to streamline the process of referring patients to other healthcare providers or specialists, improving coordination of care and communication between healthcare professionals.
๐ŸŸข Waiting list management : Yes.
Servelec RiO offers waiting list management features to help healthcare providers efficiently track and manage patient waiting times for appointments and procedures, improving overall patient care and workflow.
๐ŸŸข Waiting list management : Yes.
TPP SystmOne includes waiting list management features to help healthcare providers efficiently manage patient queues and appointments, improving overall workflow and patient experience.
โšช Booking management : Unknown.
Servelec RiO's booking management features are not clearly specified. Further information or clarification is needed to determine if this EHR includes booking management capabilities.
๐ŸŸข Booking management : Yes.
TPP SystmOne offers booking management features, allowing users to schedule appointments, manage calendars, and track availability of healthcare providers. This feature enhances efficiency in appointment scheduling and resource allocation.
๐ŸŸข Document management : Yes.
Servelec RiO offers robust document management features, allowing users to efficiently store, organize, and access patient records and other relevant documents within the EHR system.
๐ŸŸข Document management : Yes.
TPP SystmOne includes document management features, allowing users to efficiently store, organize, and access patient records and other important documents within the EHR system.
๐ŸŸข Decision support : Yes.
Servelec RiO offers clinical decision support features to assist healthcare professionals in making informed decisions about patient care, improving efficiency and patient outcomes.
๐ŸŸข Decision support : Yes.
TPP SystmOne includes clinical decision support features to assist healthcare providers in making informed decisions and improving patient care outcomes.
๐ŸŸข Lab results : Yes.
Servelec RiO supports lab results integration, allowing healthcare providers to easily access and view patient laboratory test results within the EHR system, either manually or via an API.
๐ŸŸข Lab results : Yes.
TPP SystmOne supports lab results, allowing for the integration of lab data directly into the EHR system either manually or via an API, providing comprehensive patient information for healthcare professionals.
๐ŸŸข Imaging : Yes.
Servelec RiO supports imaging and radiography results, allowing for seamless integration of these important diagnostic tools within the EHR system, enhancing overall patient care and treatment planning.
๐ŸŸข Imaging : Yes.
TPP SystmOne supports imaging and radiography results, allowing users to access and view these results within the EHR system either manually or via an API integration.
โšช Billing : Unknown.
Servelec RiO's billing/invoicing feature availability is unclear. Further information or direct inquiry with the provider may be necessary to determine if this functionality is included in the EHR system.
๐ŸŸข Billing : Yes.
TPP SystmOne includes a billing/invoicing feature, allowing users to manage financial aspects within the EHR system, streamlining the billing process for healthcare providers.


API / data sharing

Servelec RiO
TPP SystmOne
โšช Patient portal : Unknown.
Servelec RiO's patient portal availability is not clearly specified. Further inquiry or direct consultation with the provider is recommended for accurate information.
๐ŸŸข Patient portal : Yes.
TPP SystmOne does have a patient portal, allowing patients to access their health records, book appointments, and communicate with healthcare providers online for improved engagement and convenience.
โšช Patient app : Unknown.
Servelec RiO's availability of a native patient app for Android/iOS is not specified. Further information or confirmation from the provider may be needed for a definitive answer.
๐ŸŸข Patient app : Yes.
TPP SystmOne has a native patient app available for both Android and iOS devices, providing patients with access to their health information and communication with healthcare providers.
โšช Has API : Unknown.
The availability of an API for Servelec RiO is unclear. Further investigation or direct inquiry with the provider may be necessary to determine if this feature is supported.
๐ŸŸข Has API : Yes.
TPP SystmOne does have an API that allows for integration with other systems and the development of custom applications to enhance functionality and interoperability.
โšช FHIR API : Unknown.
Servelec RiO's API compliance with FHIR standards is currently unknown. Further investigation or confirmation from the provider may be needed to determine its level of compliance.
โšช FHIR API : Unknown.
TPP SystmOne does not explicitly advertise FHIR compliance on their website or documentation. Further investigation or direct inquiry with the vendor may be needed to confirm its status.
โšช API Documentation : Unknown.
There is no clear information available regarding public technical API documentation for Servelec RiO, making it difficult to compare with other platforms in this aspect.
๐ŸŸข API Documentation : Yes.
TPP SystmOne provides public technical API documentation, allowing for easy integration and development of custom solutions for users and developers.
๐ŸŸข Right of access support : Yes.
Servelec RiO has facilities to support right of access requests, allowing users to easily access and manage patient data in compliance with data protection regulations.
๐ŸŸข Right of access support : Yes.
TPP SystmOne provides facilities to support right of access requests, ensuring compliance with data protection regulations and enabling patients to access their health information easily.


When choosing between Servelec RiO and TPP SystmOne, consider your organization’s specific needs and priorities. Servelec RiO may be more suitable for streamlined patient management, while TPP SystmOne’s interoperability features could enhance collaboration and data sharing. Ultimately, the right choice depends on the unique requirements and goals of your healthcare facility.