Servelec RiO vs Vision (TDX)

Servelec RiO and Vision (TDX) are both popular Electronic Health Record Systems used in the NHS. RiO is known for its user-friendly interface and comprehensive patient information management, while Vision (TDX) offers advanced clinical decision support tools and interoperability features.

General information

Servelec RiO
Vision (TDX)
Introduction :
Servelec RiO is a widely used Electronic Health Record system in the NHS, known for its user-friendly interface and comprehensive functionality. Launched in 2006, it is a popular choice among healthcare providers for its ability to streamline workflows and improve patient care. Servelec RiO is particularly favored in mental health and community care settings for its tailored features and efficient data management capabilities.
Introduction :
Vision (TDX) is a widely used Electronic Health Record system in the UK, known for its user-friendly interface and comprehensive features. Launched in the early 2000s, Vision is popular among NHS trusts and GP practices for its ability to streamline workflows and improve patient care. It is not open source but offers a range of customization options to suit different healthcare settings.
Advantages :
  • Seamless integration with other NHS systems
  • User-friendly interface for easy navigation
  • Customizable to meet specific needs of healthcare providers
  • Efficient data sharing and communication among healthcare professionals
  • Robust security measures to protect patient information
Advantages :
  • Seamless integration with other healthcare systems
  • User-friendly interface for easy navigation
  • Customizable templates for personalized patient care
  • Robust data security measures to protect patient information
  • Efficient workflow management tools to streamline administrative tasks
Disadvantages :
  • Limited customization options
  • Lack of integration with other systems
  • Complex user interface
  • Slow response times
  • High cost compared to other EHR platforms
Disadvantages :
  • Limited integration with other EHR systems
  • Steep learning curve for users
  • Lack of customization options for different healthcare settings
  • Higher cost compared to other EHR platforms
  • Limited support for mobile access and telemedicine services
Manufacturer : Servelec
Servelec RiO is manufactured by Servelec, a UK-based company specializing in health and social care software solutions. Servelec RiO is widely used in NHS trusts for electronic health records management.
Manufacturer : Vision (TDX) is manufactured by INPS
INPS is a well-established provider of EHR systems in the UK healthcare sector. Vision (TDX) is known for its user-friendly interface and comprehensive functionality, making it a popular choice among healthcare organizations.
Official website : https://www.tdx.co.uk/


Commercial details

Servelec RiO
Vision (TDX)
🟡 Open source : Partially.
Servelec RiO is not fully open source, but it does offer some level of access to its source code for customization and integration purposes. However, certain components may be proprietary.
🟡 Open source : Partially.
Vision (TDX) is partially open source, with certain components available for public viewing and modification. The platform primarily uses proprietary code, limiting full transparency and customization.
⚪ Free option : Unknown.
It is unclear if there is a free option available for Servelec RiO. Further research or contacting the provider directly may be necessary to determine this information.
⚪ Free option : Unknown.
It is unclear if Vision (TDX) offers a free option. More information is needed to determine if there is a hosted option with limited features available for users.
⚪ Hosted : Unknown.
It is unclear if Servelec RiO offers a hosted option. Further information may be needed to determine if this platform provides hosting services for users.
🟢 Hosted : Yes.
Hosted options are available for Vision (TDX) through third-party vendors, offering flexibility and convenience for users who prefer a managed solution. Pricing and features may vary depending on the provider.
⚪ Self host : Unknown.
Servelec RiO may offer self-hosting options through third-party vendors, but specific details are unclear. This option would need to be verified directly with the company or potential vendors.
⚪ Self host : Unknown.
It is unclear if Vision (TDX) offers a self-host option. Third-party vendors may provide hosting services, but specific information on self-hosting is not readily available for comparison.


Care settings

Servelec RiO
Vision (TDX)
🟢 General practice : Yes.
Servelec RiO is commonly used in GP surgeries across the NHS, offering a comprehensive electronic health record system tailored to primary care settings.
⚪ General practice : Unknown.
The usage of Vision (TDX) in general practice (GP surgeries) is not well-documented in comparison to other systems like EMIS, TPP, Epic, and Cerner. Further research is needed for a definitive answer.
🟢 Community care : Yes.
Servelec RiO is commonly used in community settings within the NHS, offering comprehensive electronic health record management for community healthcare providers. It is a well-established system in this setting.
⚪ Community care : Unknown.
The usage of Vision (TDX) in the community setting is not well-documented compared to other Electronic Health Record Systems in the NHS. Further research is needed for a definitive answer.
🟢 Hospital and Acute : Yes.
Servelec RiO is commonly used in acute hospital systems within the NHS, offering comprehensive electronic health record functionalities tailored to the needs of acute care settings.
⚪ Hospital and Acute : Unknown.
Vision (TDX) is not commonly used in acute hospital systems in comparison to other Electronic Health Record Systems in the NHS. Its prevalence and integration in acute care settings are unclear.


Key features

Servelec RiO
Vision (TDX)
🟢 Mobile version : Yes.
Servelec RiO offers a mobile version for clinicians, allowing them to access the EHR system on-the-go for increased flexibility and efficiency in patient care. The mobile version is web-based.
🟢 Mobile version : Yes.
Vision (TDX) offers a mobile version for clinicians, allowing them to access the EHR on-the-go. This mobile version provides flexibility and convenience for healthcare professionals needing to access patient information remotely.
🟢 Referral management : Yes.
Servelec RiO offers robust referral management features, allowing healthcare providers to efficiently track and manage patient referrals within the system, streamlining the process and improving coordination of care.
⚪ Referral management : Unknown.
The referral management features of Vision (TDX) are unclear and require further investigation for comparison with other EHR systems in the NHS.
🟢 Waiting list management : Yes.
Servelec RiO offers waiting list management features to help healthcare providers efficiently track and manage patient waiting times for appointments and procedures, improving overall patient care and workflow.
⚪ Waiting list management : Unknown.
The availability of waiting list management features in Vision (TDX) is unclear and requires further investigation for comparison with other EHR systems.
⚪ Booking management : Unknown.
Servelec RiO's booking management features are not clearly specified. Further information or clarification is needed to determine if this EHR includes booking management capabilities.
⚪ Booking management : Unknown.
The booking management features of Vision (TDX) are not clearly specified in comparison to other EHR systems. Further investigation is needed to determine the extent of its booking management capabilities.
🟢 Document management : Yes.
Servelec RiO offers robust document management features, allowing users to efficiently store, organize, and access patient records and other relevant documents within the EHR system.
🟢 Document management : Yes.
Vision (TDX) offers robust document management features, allowing users to efficiently store, organize, and access patient records and other important documents within the EHR system.
🟢 Decision support : Yes.
Servelec RiO offers clinical decision support features to assist healthcare professionals in making informed decisions about patient care, improving efficiency and patient outcomes.
🟢 Decision support : Yes.
Vision (TDX) EHR includes clinical decision support features to assist healthcare providers in making informed decisions and improving patient care outcomes, enhancing overall efficiency and quality of care.
🟢 Lab results : Yes.
Servelec RiO supports lab results integration, allowing healthcare providers to easily access and view patient laboratory test results within the EHR system, either manually or via an API.
🟢 Lab results : Yes.
Vision (TDX) supports lab results integration, allowing healthcare providers to easily access and view patient laboratory data within the EHR system, enhancing clinical decision-making and patient care.
🟢 Imaging : Yes.
Servelec RiO supports imaging and radiography results, allowing for seamless integration of these important diagnostic tools within the EHR system, enhancing overall patient care and treatment planning.
🟢 Imaging : Yes.
Vision (TDX) supports imaging and radiography results, allowing users to view and manage these types of medical images within the EHR system, either manually or via an API integration.
⚪ Billing : Unknown.
Servelec RiO's billing/invoicing feature availability is unclear. Further information or direct inquiry with the provider may be necessary to determine if this functionality is included in the EHR system.
🟢 Billing : Yes.
Vision (TDX) includes a billing/invoicing feature, allowing users to manage financial aspects alongside patient records. This feature streamlines the billing process and ensures accurate invoicing for services provided.


API / data sharing

Servelec RiO
Vision (TDX)
⚪ Patient portal : Unknown.
Servelec RiO's patient portal availability is not clearly specified. Further inquiry or direct consultation with the provider is recommended for accurate information.
🟢 Patient portal : Yes.
Vision (TDX) offers a patient portal feature, allowing patients to access their health records, communicate with healthcare providers, schedule appointments, and view test results online.
⚪ Patient app : Unknown.
Servelec RiO's availability of a native patient app for Android/iOS is not specified. Further information or confirmation from the provider may be needed for a definitive answer.
⚪ Patient app : Unknown.
It is unclear whether Vision (TDX) has a native patient app for Android or iOS. Further research or direct inquiry with the provider may be needed to determine this feature.
⚪ Has API : Unknown.
The availability of an API for Servelec RiO is unclear. Further investigation or direct inquiry with the provider may be necessary to determine if this feature is supported.
⚪ Has API : Unknown.
The availability of an API for Vision (TDX) is not clearly stated or documented. Further investigation is needed to determine if this platform offers API capabilities for integration.
⚪ FHIR API : Unknown.
Servelec RiO's API compliance with FHIR standards is currently unknown. Further investigation or confirmation from the provider may be needed to determine its level of compliance.
⚪ FHIR API : Unknown.
Vision (TDX) compliance with the FHIR API standard is not clearly documented. Further investigation or direct inquiry with the provider is recommended to confirm its FHIR compliance status.
⚪ API Documentation : Unknown.
There is no clear information available regarding public technical API documentation for Servelec RiO, making it difficult to compare with other platforms in this aspect.
⚪ API Documentation : Unknown.
There is no clear information available regarding the existence of public technical API documentation for Vision (TDX). Further research is needed to determine the availability of such documentation.
🟢 Right of access support : Yes.
Servelec RiO has facilities to support right of access requests, allowing users to easily access and manage patient data in compliance with data protection regulations.
🟢 Right of access support : Yes.
Vision (TDX) has facilities to support right of access requests, allowing users to easily access their own health information in compliance with data protection regulations.


When choosing between Servelec RiO and Vision (TDX), consider your organization’s specific needs. RiO excels in user experience and patient data management, while Vision (TDX) offers advanced clinical decision support features. Ultimately, the right choice depends on your priorities for efficiency, interoperability, and clinical decision-making support in your healthcare setting.