System C CareFlow vs Servelec RiO

Servelec RiO and System C CareFlow are both popular Electronic Health Record systems used in the NHS. Servelec RiO offers a comprehensive solution for managing patient records, appointments, and care plans. On the other hand, System C CareFlow focuses on streamlining clinical workflows and improving communication between healthcare professionals.

General information

System C CareFlow
Servelec RiO
Introduction :
System C CareFlow is a widely used Electronic Health Record system in the NHS, known for its user-friendly interface and comprehensive functionality. Launched in 1992, it is not open source but is highly popular due to its ability to streamline workflows and improve patient care. It is commonly used in hospital settings and has gained a strong reputation for its efficiency and effectiveness in managing patient data and clinical information.
Introduction :
Servelec RiO is a widely used Electronic Health Record system in the NHS, known for its user-friendly interface and comprehensive functionality. Launched in 2006, it is a popular choice among healthcare providers for its ability to streamline workflows and improve patient care. Servelec RiO is particularly favored in mental health and community care settings for its tailored features and efficient data management capabilities.
Advantages :
  • User-friendly interface for easy navigation and efficient workflow processes. - Customizable templates and forms to suit individual practice needs. - Seamless integration with other healthcare systems for comprehensive patient care. - Robust data security measures to protect patient information and ensure compliance. - Regular updates and support to ensure system reliability and performance.
Advantages :
  • Seamless integration with other NHS systems
  • User-friendly interface for easy navigation
  • Customizable to meet specific needs of healthcare providers
  • Efficient data sharing and communication among healthcare professionals
  • Robust security measures to protect patient information
Disadvantages :
  • Limited customization options compared to other platforms
  • Steeper learning curve for users unfamiliar with the system
  • Integration with other systems may be challenging
  • Lack of robust reporting and analytics capabilities
  • Higher cost compared to some competitors
Disadvantages :
  • Limited customization options
  • Lack of integration with other systems
  • Complex user interface
  • Slow response times
  • High cost compared to other EHR platforms
Manufacturer : System C
System C Healthcare, a UK-based company, is the manufacturer of CareFlow EHR. Known for its focus on interoperability and user-friendly design, System C is a prominent player in the NHS EHR market.
Manufacturer : Servelec
Servelec RiO is manufactured by Servelec, a UK-based company specializing in health and social care software solutions. Servelec RiO is widely used in NHS trusts for electronic health records management.


Commercial details

System C CareFlow
Servelec RiO
🟡 Open source : Partially.
System C CareFlow is not fully open source. While some components may be open source, the platform as a whole is not completely open for modification and redistribution.
🟡 Open source : Partially.
Servelec RiO is not fully open source, but it does offer some level of access to its source code for customization and integration purposes. However, certain components may be proprietary.
⚪ Free option : Unknown.
It is unclear if System C CareFlow offers a free option. Further research or contacting the provider directly may be necessary to determine if there are any hosted or limited feature options available.
⚪ Free option : Unknown.
It is unclear if there is a free option available for Servelec RiO. Further research or contacting the provider directly may be necessary to determine this information.
⚪ Hosted : Unknown.
It is unclear if System C CareFlow offers a hosted option. Further research or contacting the provider directly may be necessary to determine the availability of this service.
⚪ Hosted : Unknown.
It is unclear if Servelec RiO offers a hosted option. Further information may be needed to determine if this platform provides hosting services for users.
⚪ Self host : Unknown.
There may be options for self-hosting through third-party vendors, but specific information on self-hosting capabilities within the System C CareFlow platform is unclear.
⚪ Self host : Unknown.
Servelec RiO may offer self-hosting options through third-party vendors, but specific details are unclear. This option would need to be verified directly with the company or potential vendors.


Care settings

System C CareFlow
Servelec RiO
🟢 General practice : Yes.
System C CareFlow is commonly used in GP surgeries across the UK, offering comprehensive electronic health record management for primary care settings.
🟢 General practice : Yes.
Servelec RiO is commonly used in GP surgeries across the NHS, offering a comprehensive electronic health record system tailored to primary care settings.
🟢 Community care : Yes.
System C CareFlow is commonly used in the community setting, offering comprehensive care management tools and integration with community healthcare services. It is a popular choice for community healthcare providers.
🟢 Community care : Yes.
Servelec RiO is commonly used in community settings within the NHS, offering comprehensive electronic health record management for community healthcare providers. It is a well-established system in this setting.
🟢 Hospital and Acute : Yes.
System C CareFlow is commonly used in acute hospital systems, offering comprehensive electronic health record management tailored for the specific needs of acute care settings.
🟢 Hospital and Acute : Yes.
Servelec RiO is commonly used in acute hospital systems within the NHS, offering comprehensive electronic health record functionalities tailored to the needs of acute care settings.


Key features

System C CareFlow
Servelec RiO
🟢 Mobile version : Yes.
System C CareFlow offers a mobile version for clinicians, allowing them to access patient information and update records on-the-go. This mobile version enhances flexibility and efficiency in care delivery.
🟢 Mobile version : Yes.
Servelec RiO offers a mobile version for clinicians, allowing them to access the EHR system on-the-go for increased flexibility and efficiency in patient care. The mobile version is web-based.
🟢 Referral management : Yes.
System C CareFlow offers robust referral management features, allowing for seamless coordination and tracking of patient referrals within the EHR system. This functionality enhances care coordination and communication among healthcare providers.
🟢 Referral management : Yes.
Servelec RiO offers robust referral management features, allowing healthcare providers to efficiently track and manage patient referrals within the system, streamlining the process and improving coordination of care.
🟢 Waiting list management : Yes.
System C CareFlow offers waiting list management features to help healthcare providers efficiently organize and prioritize patient appointments, ensuring timely care delivery.
🟢 Waiting list management : Yes.
Servelec RiO offers waiting list management features to help healthcare providers efficiently track and manage patient waiting times for appointments and procedures, improving overall patient care and workflow.
🟢 Booking management : Yes.
System C CareFlow offers booking management features to help streamline appointment scheduling and management within the EHR system, enhancing efficiency and patient care coordination.
⚪ Booking management : Unknown.
Servelec RiO's booking management features are not clearly specified. Further information or clarification is needed to determine if this EHR includes booking management capabilities.
🟢 Document management : Yes.
System C CareFlow offers robust document management features, allowing users to efficiently store, organize, and access patient records and other relevant documents within the EHR system.
🟢 Document management : Yes.
Servelec RiO offers robust document management features, allowing users to efficiently store, organize, and access patient records and other relevant documents within the EHR system.
🟢 Decision support : Yes.
System C CareFlow includes clinical decision support features to assist healthcare professionals in making informed decisions and improving patient care outcomes.
🟢 Decision support : Yes.
Servelec RiO offers clinical decision support features to assist healthcare professionals in making informed decisions about patient care, improving efficiency and patient outcomes.
🟢 Lab results : Yes.
The System C CareFlow EHR supports lab results, allowing users to view and manage laboratory test results either manually or via an API integration with lab systems.
🟢 Lab results : Yes.
Servelec RiO supports lab results integration, allowing healthcare providers to easily access and view patient laboratory test results within the EHR system, either manually or via an API.
🟢 Imaging : Yes.
System C CareFlow supports imaging and radiography results, allowing users to access and view these results within the EHR system either manually or via an API integration.
🟢 Imaging : Yes.
Servelec RiO supports imaging and radiography results, allowing for seamless integration of these important diagnostic tools within the EHR system, enhancing overall patient care and treatment planning.
⚪ Billing : Unknown.
The billing/invoicing feature availability for System C CareFlow is not clearly specified in comparison to other EHR systems in the NHS. Further investigation may be needed to confirm.
⚪ Billing : Unknown.
Servelec RiO's billing/invoicing feature availability is unclear. Further information or direct inquiry with the provider may be necessary to determine if this functionality is included in the EHR system.


API / data sharing

System C CareFlow
Servelec RiO
🟢 Patient portal : Yes.
System C CareFlow offers a patient portal, allowing patients to securely access their health information, communicate with healthcare providers, and manage appointments and prescriptions online.
⚪ Patient portal : Unknown.
Servelec RiO's patient portal availability is not clearly specified. Further inquiry or direct consultation with the provider is recommended for accurate information.
⚪ Patient app : Unknown.
The availability of a native patient app for System C CareFlow is currently unknown. Further investigation is needed to determine if such an app exists for Android or iOS devices.
⚪ Patient app : Unknown.
Servelec RiO's availability of a native patient app for Android/iOS is not specified. Further information or confirmation from the provider may be needed for a definitive answer.
⚪ Has API : Unknown.
The availability of an API for System C CareFlow is currently unclear and requires further investigation. This may impact its interoperability and integration capabilities compared to other platforms.
⚪ Has API : Unknown.
The availability of an API for Servelec RiO is unclear. Further investigation or direct inquiry with the provider may be necessary to determine if this feature is supported.
⚪ FHIR API : Unknown.
The FHIR compliance status of System C CareFlow is currently unknown. Further investigation or confirmation from the provider is recommended for accurate comparison with other EHR systems.
⚪ FHIR API : Unknown.
Servelec RiO's API compliance with FHIR standards is currently unknown. Further investigation or confirmation from the provider may be needed to determine its level of compliance.
⚪ API Documentation : Unknown.
The availability of public technical API documentation for System C CareFlow is unclear, further investigation may be required to determine if such documentation exists.
⚪ API Documentation : Unknown.
There is no clear information available regarding public technical API documentation for Servelec RiO, making it difficult to compare with other platforms in this aspect.
🟢 Right of access support : Yes.
System C CareFlow has facilities to support right of access requests, ensuring compliance with data protection regulations and enabling patients to access their health information easily.
🟢 Right of access support : Yes.
Servelec RiO has facilities to support right of access requests, allowing users to easily access and manage patient data in compliance with data protection regulations.


When choosing between Servelec RiO and System C CareFlow, it ultimately comes down to the specific needs and priorities of the healthcare organization. Servelec RiO excels in patient record management, while System C CareFlow stands out for its focus on clinical workflows. Careful consideration of these key features will help organizations make the right choice for their EHR system.